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Sylvia Thomas Email & Phone Number
Vice President Operations
at
IntouchCX
1 work email found
@goodbaytech.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Vice President Operations
Location
Perry Hall, Maryland, United States
Who is Sylvia Thomas? Overview
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Quick answer
Sylvia Thomas is listed as Vice President Operations at IntouchCX, based in Perry Hall, Maryland, United States. AeroLeads shows a work email signal at goodbaytech.com and a matched LinkedIn profile for Sylvia Thomas.
Sylvia Thomas previously worked as Director Of Operations at Intouchcx and Senior Manager - Client Success at Pole To Win. Sylvia Thomas holds Bachelor Of Arts (Ba), English Literature from Meenakshi College For Women.
Company email context
Email format at IntouchCX
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{first}@goodbaytech.com
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AeroLeads found 1 current-domain work email signal for Sylvia Thomas. Compare company email patterns before reaching out.
Profile bio
About Sylvia Thomas
► I am highly effective in project management, customer experience, and client success operations, with extensive experience working with major companies and organizations to manage customer support and customer experience across multiple industries internationally.► My success is driven by my ability to build strategies to meet the unique needs of clients and position the organization as a key strategic partner invested in the success of each customer.SUMMARY► Engaging Customer Experience, Project Management, and Client Success Leader possessing a winning blend of business expertise. Skilled in client relationship management, Account Management, Change Management, Risk Analysis, and Mitigation, with practical experience in large organizations. ► Leverages a unique mix of strategic and analytical expertise, consistently exceeding performance goals by aligning the effort of strong teams with organizational and client objectives. Specialties: Project Management, Customer Experience, Client Success, Customer Support, Operations Management, Leadership & Team Management, Account Management & CRM, Product Support, Enterprise Account Management, Quality and Process Improvement, SLA Compliance, Change Management, Risk Analysis, and Mitigation Planning, Financial Reporting, and Forecasting.
Listed skills include Management, Process Improvement, Crm, Performance Management, and 58 others.
Current workplace
Sylvia Thomas's current company
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11 roles
Sylvia Thomas work experience
A career timeline built from the work history available for this profile.
Director Of Operations
Current
Jun 2020 - Present
Senior Manager - Client Success
★ Promoted multiple times to positions of increased influence, accountability, and authority. Served as a back-up for VP of Customer Experience.★ Optimizes the client experience for customers that include game developers, publishers, e-Learning businesses, and disruptive tech companies.★ Serves as a customer advocate and Project Manager for client account.
Jan 2019 - Dec 2019
Senior Manager - Support Operations/Business Excellence
- Fostered an environment of increased communication, collaboration, and sharing of best practices, incorporating new technologies and automated processes to capture gains in efficiency and productivity while eliminating.
- Provided critical support to the Director of Customer Experience on initiatives focusing on data analysis, CX maturity, cost optimization, and client-facing needs.
- Leveraged expertise in Change Management strategies to build relationships of trust and confidence with multiple departments, securing support and buy-in for the consolidated Support Operations approach.
- Built and implemented a project to consolidate Support Operations across 7 international sites with local support teams.
- Introduced automation, process improvement, and other projects to bolster productivity and empower the organization to meet SLA obligations with each client.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲
Jan 2017 - Dec 2018
Senior Manager Of Operations
Pole To Win
★ Responsible for overseeing CRM activities for clients following each sale, managing monthly and quarterly P&L across multiple support sites, sustaining $3M in revenue. ★ Led space planning, building operations, security, administration, facilities and other resources for sites across India, Glasgow, Romania, South Korea, Japan, and Singapore.★ Performed.
Jan 2013 - Mar 2017
Customer Service Manager
Pole To Win
★ Hired to direct customer service for a worksite, managing the performance of teams, profits, and the resolution of all client service issues.★ Responsible for training the team on new releases and updates to the client products that were supported.★ Developed weekly, monthly, and quarterly reports detailing case activity, history, trends, and product.
Jan 2012 - Dec 2012
Asst Operations Manager
Dec 2010 - Jan 2012
Team Leader - Operations
Jul 2010 - Dec 2010
Sr Csr
Sep 2008 - Dec 2009
Senior Analyst
Jan 2006 - Sep 2007
Team Leader
Nittany Outsourcing Services
Aug 2002 - Dec 2006
2 education records
Sylvia Thomas education
Bachelor Of Arts (Ba), English Literature
Meenakshi College For Women
Biology, Chemistry And Physics, Science
Kamala Subramaniam Matriculation Hr Sec School
FAQ
Frequently asked questions about Sylvia Thomas
Quick answers generated from the profile data available on this page.
What company does Sylvia Thomas work for?
Sylvia Thomas works for IntouchCX.
What is Sylvia Thomas's role at IntouchCX?
Sylvia Thomas is listed as Vice President Operations at IntouchCX.
What is Sylvia Thomas's email address?
AeroLeads has found 1 work email signal at @goodbaytech.com for Sylvia Thomas at IntouchCX.
Where is Sylvia Thomas based?
Sylvia Thomas is based in Perry Hall, Maryland, United States while working with IntouchCX.
What companies has Sylvia Thomas worked for?
Sylvia Thomas has worked for Intouchcx, Pole To Win, Concentrix, Intelenet Global Services, and Accenture.
How can I contact Sylvia Thomas?
You can use AeroLeads to view verified contact signals for Sylvia Thomas at IntouchCX, including work email, phone, and LinkedIn data when available.
What schools did Sylvia Thomas attend?
Sylvia Thomas holds Bachelor Of Arts (Ba), English Literature from Meenakshi College For Women.
What skills is Sylvia Thomas known for?
Sylvia Thomas is listed with skills including Management, Process Improvement, Crm, Performance Management, Team Management, Bpo, Training, and Operations Management.
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