Sylvia Nicholson Email & Phone Number

Dagsboro, Delaware, United States

Served as the key point of contact for all procedural compliance and employee relations requirements, including establishing organizational standards, managing conflict resolution, and facilitating recruitment and training. Managing EEO compliance and affirmative action plans for offices in Delaware and North Carolina.  Streamlined hiring and development efficiencies by coordinating new-hire processing, orientation, onboarding, and training sessions. Provided guidance and objective interpretation on policies and procedures to harmonize responses, conducting required investigations and resolving grievances. Generated pools of highly-qualified candidates through strategic advertising, applicant vetting, and conducting initial interviews and pre-screening assessments to hire 20+ employees over three years.

Rehoboth Beach, De

Delivers customized, comprehensive Human Resources solutions and services for small businesses based on individual needs. Provides expert advice and oversight for audits, talent management, onboarding, training and development, and retention strategies, growing teams an average of and regulatory development. Analyzed existing employee operations to cultivate and implement full-cycle recruitment, 12%. Defined long- and short-term business goals to assist in creating policies, procedures, handbooks, and employee forms that optimized internal processes.  Ensured company compliance with all industry, state, and federal regulations, overseeing change management initiatives to generate lasting solutions.

Critical member of the Executive Team, directing the strategy and delivery of all Human Resources processes. Managed the day-to-day operations of a team of 12 HR professionals, collaborating directly with the CEO to support business and culture goals. Led planning, budgeting, and results tracking for 12+ internal departments.  Championed the implementation of employee satisfaction and retention strategies, including a People First Onboarding Program and updated performance incentives. Launched a company-wide Fortune 500 benefits and wellness package for 2,000+ employees across three states, saving $1.9M in 12 months.  Oversaw a total payroll, compensation, and benefits restructure, reducing turnover rate 20% in two years. Spearheaded performance and risk management initiatives that enhanced safety outcomes, decreasing on-site incidents by 12% in one year.

Seaford, De

Salisbury, Md

Deployed HR-related services on a company scale, including updated policies, programs, and communication initiatives, to promote positive culture. Managed a team of five direct-reports in certifying health and safety practices, payroll processes, building security, budgets, talent acquisition, and compliance.  Assessed staffing needs and performances, proactively supporting succession planning strategies through leadership and development sessions that increased internal promotions 21%.  Created a proactive environment to remain union-free through workplace climate assessments, employee and leader training, organizational correspondence, workplace investigations, and diversity and inclusion.  Promptly and thoroughly investigated and managed incidents of inappropriate conduct, harassment, and indiscretion, saving an estimated $800k in court proceedings. Collaborated with legal counsel to successfully win a labor organizing campaign, saving the company 35% in additional operational costs.

Ba, Psychology/Human Resources

Ba, Psychology

Master'S Degree, Mba