Sylvia R F. Email & Phone Number

Fremont, Ca, Us

Alameda, California, Us

Institute Digitial Transformation PMO presence, setup of program management best practices and governance required for successful execution of highly technical cross-functional initiatives to ensure the execution of drug discovery and development, and general administrative programs in a dynamic and collaborative fashion. Instill alignment across business units, operations teams, and global process owners, organized around Exelixis’ patients, and end customer experience. Driving digital transformation by pairing agile program leadership with product and engineering leadership across all programs, efforts, and initiatives.

Foster City, Ca, Us

Management of projects across customer engagement and workforce solutions portfolios. Oversight of IT projects for a widened range cloud platform, for the North America Commercial, and HR organizations.

Bryanston, Johannesburg, Za

Delivered vital leadership for high-visibility, sensitive, multifaceted global projects, initiatives, and projects for the Security and Risk Management function.

Foster City, Ca, Us

Managed vendor relationships with a set of selected Staffing Partners for Gilead IT and provided daily operations management and support for the organizations’ Contingent Staffing program.

San Francisco, California, Us

(Consultant on-site at Cisco Systems, Inc.) Drove multiple strategic projects as part of a large initiative to enhance existing Professional Services capabilities and overall supply chain agility.

San Jose, Ca, Us

Oversight, management and compliance with Worldwide Quality Manufacturing and Fulfillment program.Scope of Technologies: Windows, MS Office Suite, SharePoint, Wiki, Oracle Enterprise Suite, Business Objects, Remedy, Oracle Fusion Middleware, Salesforce.com CRM, Cloud Computing, Agile PLM & PQM Modules, HTML.

Austin, Texas, Us

Managed high-performance team for new product design and development of Netra Systems and Networking Products.Scope of Technologies: Sun Solaris, UNIX, Mac, Oracle PeopleSoft HCM, Oracle E-Business Suite, Siebel CRM, SAP, MySQL, Java, Sun Storage, Ethernet, Fiber Optics, Agile Product Lifecycle Management

Scope of Technologies: Windows, MS Office Suite, Wiki, HTML, Agile Product Lifecycle Management, Networking, Broadband, DSL, Triple Play (Voice, Video, and Data).Provided product and project lifecycle management. Analyzed resource allocation and leveling to meet project deadlines and goals. Tracked project and program critical paths, schedules, requirements, and quality standards; verified attainment of key milestones and deliverables. Monitored beta and field trials prior to product launch. Managed documentation process to meet ISO 9000:2000 standards.Key Achievements:* Held accountability for facilitating project structuring to optimize manufacturability while meeting marketing needs.* Recognized for providing outstanding application support for end-user community and way finding database management.* Led team through design and development of Occam ON 25001 GPON Products delivering fiber to the premise (FTTP), and Triple Play (advanced voice, data, and video services).

Oakland, California, Us

Scope of Technologies: MS Office Suite, Lotus 123, Adobe Creative Suite, Proprietary Home Page Editor, Photoshop Elements, Paint, Dragon, Nortel Symposium/CallPilot, Voice Processing, IVR, Contact Center Performance, eChart, Health Connect EPIC EMR, Mainframe, Telephony, ACD, Wayfinding KiosksDelivered vital technical leadership for high-visibility, sensitive, multifaceted projects. Designated initial point-of-contact companywide for hardware, software, and content management for facility information kiosks. Wrote roles and responsibilities matrix and SLA to increase communication between Technology Group and local IT team. Maintained compliance with HIPAA regulations.Key Achievements:* Conceptualized, developed, and deployed telephone performance improvement initiatives for Specialty Clinics resulting in 33% improvement across Santa Clara Medical Center.* Managed design and implementation of structured software maintenance cycles, tracking tools, and streamlined IVR workflows.* Successfully handled all content management and published 867 Web pages, including physician, provider, department, and facility home pages.* Oversaw delivery and evaluated end-user training for Automated Call Distribution System, Symposium Web Server Client, eChart, and Physician Home Page Editor.

Palo Alto, Ca, Us

Scope of Technologies: Sun Solaris, Linux, FrameMaker, StarOffice, Oracle, Proprietary Leaning Management System, Java, HTMLEarned multiple promotions to develop strategy, infrastructure, tools, and prototypes and defined / documented reporting requirements for business management system. Built links with co-dependencies to facilitate access to metrics.Key Achievements:* Orchestrated two Six Sigma projects to renegotiate rescheduling and cancelation terms of training delivery contracts resulting in $750K in ROSS savings.* Launched virtual team building activity to increase awareness of internal teams and improve partnerships; created surveys to measure pre- and post-activity effectiveness.

Palo Alto, Ca, Us

Scope of Technologies: Sun Solaris, ClarisWorks, JavaPerformed curriculum development for client-focused training programs. Coordinated planning and execution of technical training opportunities such as Consumer Engineering Conference. Established relationships with clients and vendors.Key Achievements:* Built track record of consistently producing high-quality training aligned with client requirements, timelines, and budgets.* Streamlined and consolidated training offerings to enhance strategic focus while reducing number of offerings; introduced Webcasts, conference calls, and Web-based knowledge communities.* Served in earlier role as Global Delivery Manager, Sun University ('99 - 02).

Palo Alto, Ca, Us

• Project managed the planning, scheduling, tracking and status reporting of multiple Global Sales Organization training events from initiation to final delivery, included budgeting, quality, and problem resolution

M.S. In Information Technology, Data Analytics

Bsba, Business Management