Symone Ferguson Email & Phone Number

Tallahassee, Florida Area

-Meet and beat individual daily, weekly and monthly revenue goals.-Take part and facilitate the training, coaching, and development of retail associates while utilizing the Stanton Optical Sales Process.-Company standards and execution of Stanton Optical’s training programs.-Follow up with customers, resolve customer issues and increase customer satisfaction.-Model customer service and promote sales whenever interacting with customers and associates.-Increase average tickets and decrease discounting.-Communicate and execute Stanton Optical standards and directives to staff.-Assume responsibility for other duties as developed.

Tallahassee, Florida Area

-Achieve monthly assigned quota by selling wireless phones, accessories, service plans and service features-Assure attainment of all net sales and revenue goals, including developing sales strategies and tactical implementation-Coach and develop retail staff-Analyze business trends, track competitor landscape, share best practices with other stores-Participate in the staffing process for the store, including recruiting, hiring and performance management-Promote positive customer experience through modeling great customer service and handling escalations-Demonstrate solid technical competence for all products and services sold-Own store issues, proactively identify challenges and create improvement plans-Report to District manager and Regional Manager, and maintain relationships with Main Office to keep abreast of changes, potential customer issues and assist with resolution of issues

Tallahassee, Florida Area

-Sell no-contract wireless phones, service plans and accessories in a fast-paced environment-Deliver outstanding service striving to retain and gain customers-Participate in outside sales events or promotions-Perform daily opening and closing procedures, maintain store appearance, and help create a positive working environment -Place phone and accessory orders on a regular basis-Entered phone orders into Cricket Wireless' RQ Sales system inventory-Complete all aspects of opening and closing the store in accordance with written procedures without management present-Submit all transaction journals on a daily basis.