Office Manager
• Responsible for overseeing the daily non-clinical operations of the office including patient satisfaction, revenue, non-clinical team selection, performance, development and other business-related functions, as delegated by direct supervisors• Worked closely with clinical and non-clinical staff to communicate office policies, communication expectation, and had 1-on-1 personal development meetings regularly to promote growth and consistency on an individual basis• Charted treatment plan chair side with the Dentist, executed patient consultations to ensure patients understand Doctor prescribed treatment, use clinical and financial knowledge to explain thoroughly while uncovering and resolving any potential barriers for the patient to complete treatment, including informing/applying patients for financing.• Verified insurance network, plan type, and benefits prior to appointment (when possible) by collecting patient’s confidential information and contacting insurance providers via online portal, fax, or phone. (Including filing for any pre-authorizations, if necessary.); streamlined verification process to assist institutions whenever prior verification was not possible• Responded to patient billing or financial inquiries; was proactive by conducting patient chart audits regularly; analyzed insurance reports for pending claims and gathered additional information (reason for denial, doctor’s narrative, clarification of CPT codes, etc.), as necessary.• Scheduled patient appointments according to doctors’ preferences while driving efficient patient flow and meeting daily revenue goals• Took nightly deposits to bank physically
