Symone Hurt Email & Phone Number

Responsible for helping customers in choosing appropriate products, proper installation and configuration assistance, troubleshooting and trouble resolution for AT&T products and services. Work in collaboration with sales, customer care and Apple departments to ensure excellent quality service for AT&T customers while meeting or exceeding quality assurance measures. Accomplishments: • Won two Quality Service Awards; 2/7 and 2/22.• Achieve #1 status in call center within three months.• Obtain less than 3% transfer rate for first quarter.• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

Supervised overall building and staff operations for homeless woman and children day center and Transitional house. Managed day to day activities, staff schedules, building policies, certificates, maintenance and procedures for three departments. Coordinated bill payment, processing, food donations and program budgeting. Responsible for all inspections, federal/state regulations, food service dietary planning and Soup kitchen monetary donations. Instructed mental health workshops, volunteer service training modules and trained building systems updatesAccomplishments:• Passed all inspection within 3 months of starting job• Developed new donor groups that donated on average $400.00 per month of supplemental food • Certified as Maryland Mental Health First Aid Trainer• Collected monetary donations of $25K for FY 2011• Renewal of 2 grant programs from Baltimore City• Instrumental in redesigning staff evaluations to match SMART program.

Managed marketing and daily program functions for Innovative Bank's SOHO Loan program. Devised and delivered workshops to assist with meeting application requirements for small business loan programs. Coordinated business networking functions and financial management of funds. Under 2 year Contract

Business Administration And Management, General

Business Administration And Management, General