Technical Care Representative
Current- Responsible for helping customers in choosing appropriate products, proper installation and configuration assistance, troubleshooting and trouble resolution for AT&T products and services. Work in collaboration with.
- Won two Quality Service Awards; 2/7 and 2/22.
- Achieve #1 status in call center within three months.
- Obtain less than 3% transfer rate for first quarter.
- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.