Symone Hurt Email & Phone Number

Randallstown, Maryland

Provides strategic advice and guidance to small Businesses to keep them aware of developments within the industry and to ensure that the appropriate policies are developed to meet the Company’s mission and objectives and to comply with all relevant statutory, operational and other regulations.Establish and maintain effective formal and informal links with major customers, relevant government departments and agencies, local authorities, key decision-makers and other stakeholders… Show more Provides strategic advice and guidance to small Businesses to keep them aware of developments within the industry and to ensure that the appropriate policies are developed to meet the Company’s mission and objectives and to comply with all relevant statutory, operational and other regulations.Establish and maintain effective formal and informal links with major customers, relevant government departments and agencies, local authorities, key decision-makers and other stakeholders generally, to exchange information and views and to ensure that the Company is providing the appropriate range and quality of services.Develop and maintain research and development programs to ensure that the Customer remains at the forefront in the industry, applies the most cost-effective methods and approaches, provides leading-edge products and services and retains its competitive edge. Show less

Niles, Ohio

• Provided overall customer service, satellite installation, maintenance and troubleshooting via phone assistance for AT&T products and services • Processed billing, service updates and contract renewals• Liaison for AT&T, DSL and U-verse cable customers• Supported sales representatives in opening new accounts and upgrading existing service• Maintained quality control records and satisfaction records to constantly seek new improvement… Show more • Provided overall customer service, satellite installation, maintenance and troubleshooting via phone assistance for AT&T products and services • Processed billing, service updates and contract renewals• Liaison for AT&T, DSL and U-verse cable customers• Supported sales representatives in opening new accounts and upgrading existing service• Maintained quality control records and satisfaction records to constantly seek new improvement measures• Take ownership and resolve customers issues with care and concern• Demonstrated initiative and resourcefulness in solving problems to meet our customers’ needs• Developed positive relationships with other business partners to support the needs of the customer• Advocated for our customers by providing empathy, support and guidance by anticipating needs and tailoring options to improve their experience Show less

Baltimore, Maryland Area

• Promoted through increasingly responsible positions, ultimately to Operation's Coordinator (acting in the capacity of Program Manager), with strategic planning, operating leadership, decision making, problem solving and fiduciary responsibility• Led a management reporting team of five consisting of; (Volunteer Manager, Senior Grant Writer, Marketing Supervisor, Program Supervisor and HR Manager) • Coordinated overall building and staff operations… Show more • Promoted through increasingly responsible positions, ultimately to Operation's Coordinator (acting in the capacity of Program Manager), with strategic planning, operating leadership, decision making, problem solving and fiduciary responsibility• Led a management reporting team of five consisting of; (Volunteer Manager, Senior Grant Writer, Marketing Supervisor, Program Supervisor and HR Manager) • Coordinated overall building and staff operations for homeless women and children day center• Managed all facets of day to day activities, building and staff scheduling, building policies, procedures, certifications, maintenance, delivery and mail services, payroll, and front desk reception area for three departments • Managed staff of 30 direct and 45 indirect employees• Responsible for food service dietary planning and Soup kitchen’s monetary and inventory supply donations, as well as tracking, processing account receivables and ordering inventory • Liaison between management, HR, volunteer groups, community service programs, and Board of Directors• Responsible for payroll, vendor contracts, contract negotiations and administration, state and federal audits and inspections, staff performance evaluations and Marketing initiatives for Soup kitchen monetary donations Show less

Baltimore, Maryland Area

• Managed all marketing strategies and daily program functions for Innovative Banks SOHO Loan Program for small start-up businesses with less than 50 employees • Designed, implemented and executed workshop plans • Delivered 145 community service workshops within three years• Managed monthly data base information for over 40 /month participants with an average of 13 per month approval rate for first business loan• Coordinated business network luncheons… Show more • Managed all marketing strategies and daily program functions for Innovative Banks SOHO Loan Program for small start-up businesses with less than 50 employees • Designed, implemented and executed workshop plans • Delivered 145 community service workshops within three years• Managed monthly data base information for over 40 /month participants with an average of 13 per month approval rate for first business loan• Coordinated business network luncheons between community banks and pre-qualified applicants• Managed all facets of loan preparation, documentation and submission • Coordinated community outreach meetings to strengthen applicant’s position as a positive partner with local banks within the community which increased approval rates by 8% Show less