High‐performing and strategic thinking professional with more than over 20 years’ experience in Customer Service Management with proficiencies as: Operations Manager, Quality Control Specialist, Facility Accreditation Specialist, Volunteer Coordinator and Project and Business Development Manager. Experienced in working for both profit and non-profit sectors. Highly skilled at relationship‐ building with clients and across organizations and teams having; exceptional writing, presenting, and interpersonal communication skills. Adept at assessing needs, generating cost effective options, and implementing solutions in collaboration with clients and stakeholders. Well versed in all phases of recruitment and hiring, including defining job roles, assessing needed skills and qualifications, and evaluating candidates. Experienced at managing projectsfrom the requirements gathering/needs identification phase through to completion.
Listed skills include Troubleshooting, Customer Service, Team Leadership, Process Improvement, and 23 others.