Symone Moore Email & Phone Number

Newark, Nj, Us

Leverage strong administrative, technical, and analytical skills, working closely with internal and external customers statewide to provide system access and troubleshooting technical issue while serving as a resource to various agencies statewide, establishing and maintaining working relationships.▪ Facilitate the consistent functionality of the various Judiciary systems by providing troubleshooting and prompt technical support to efficiently resolve user issues.▪ Providemunicipal,county,state,andfederallawenforcementagenciesaccesstovariousJudiciarysystemsbysettingup user accounts, adding the necessary access, and providing instruction on account usage.o Key systems include: ATS/ACS, Promis Gavel, FACTS, eCDR, eTRO, DVCR, JCR, PCSAM, SWI, CIC, JOC, eCourts, VNF,Expungement System, and TSO/C▪ Simplifysystemusageforusersbydevelopingandmaintainingdetailedsystemaccessinstructional/trainingmanuals.▪ Manage attorney registration by processing eCourts registrations and CAMS inquiries.▪ Deliver a seamless client experience by providing proactive support to the call center and reception desk, offering resources, and responding to customer inquiries, ensuring speedy resolution of all of their concerns.▪ Process all refund requests from JEDS filers by investigating the customers’ inquiries, drafting summary reports for management, and drafting respective correspondence to customers and various Vicinages’ finance division staff.▪ CompiledetailedstatisticalreportstocommunicatethedailytotalofincomingsystemaccessrequestsforvariousJudiciary systems and the respective request completion rate.