Providing career resources to individuals with disabilities aiming to re-entry the workforce assisting them with employment services including resume writing, professional development, career counseling, and job retention. Managing case management using Salesforce, ensuring accurate and up-to-date client records, and facilitating efficient communication with team members.

Provided customer-first support using Zendesk ticketing system, resolving users' inquiries or software issues in accordance with standard operating procedures. Educated customers on technical topics, new features, and product bugs to ensure optimal user experience while meeting daily metrics to achieve team goals.

Orchestrated the seamless success of production and delivery for wholesale and web order clients for a national tea company. Managed inventory for demand fluctuations, preventing material shortage and evaluated operational and sales trends to make proactive strategy adjustments. Oversaw the Squarespace web store for retail customers and managed the Shopify wholesale site for wholesale customers, ensuring smooth transactions and customer satisfaction.

Oversaw all operations of the cafe, including hiring, training, and performance management of hourly staff, inventory management, and customer service. Implemented quality control measures to maintain food and beverage standards and ensure customer satisfaction.

Provided intervention services to youth referred by juvenile courts, law enforcement, schools, and families. Performed general assessments with families; design effective youth diversion contracts and monitor client progress.