Symone Williams Email & Phone Number

United States

United States

Work independently and act as a point of escalation for level II Cloud related issues.Mentor Support Agents to develop skills as opportunities present themselves.Troubleshoot various levels of Windows and Linux Server related issues using available server access methods.Receive incoming customer calls for trouble/technical support, acting as a subject.

United States

Daily tasks would consist of helping answer business owners inquires by responding through email and chat with questions related to their payroll, time tracking, deductions review, and enrollment as well as open enrollment. My daily tasks consisted of processing deductions, reviewing wages paid, ensuring adherence to laws and regulations.

United States

educate employees on benefits, such as retirement plans, HSA, FSAs,DCFSA, and wellness programs, Dental and Health.Assist employees with claim status, Enrollment process as well asexplained plan options.■Inbound and outbound calls, communication via email, Scheduling tocomplete callbacks.Explained grace periods, carryovers and the use it or lose it rule..

United States

During open enrollment I enrolled employees in healthcare benefits such as retirement plans, HSA, FSAs, Flexible Spending account, Dental and Health. Updated the employees on their claim status, daily responsibilities consisted of explaining the enrollment process and provided password resets for employees. My daily routine would be to conduct outbound.

United States

I can prioritize multiple tasks with a strong attention to detail and accuracy within a fast-paced environment. assisted customers with the balance in their savings account, checking account, IRA account, CD account. Daily I would document all accounts accurately, clearly and concisely notating reason for the customers call and steps that were taken to.

United States

I managed candidates' portfolios both existing and new on a daily basis. I also searched, screened potential candidates using multiple online platforms as well as in person. Conduct candidate screenings and scheduled in-person interviews to thoroughly evaluate candidates. More in depth tasks consisted of communicating effectively and clearly using phone.

United States

Communicating effectively with customers to assist them addressing issues with their accounts. Building a relationship with customers and offering options assist with getting customers behind the wheel of their car. Received incoming calls and makes outbound collection calls to encourage payments and cure outstanding past due account balances to avoid.