Thien N. Email & Phone Number

content scraper

Greater Philadelphia Area

• Reconciling invoices and identifying discrepancies. Adjusting the difference in ERP system.
• Prepare data to load to ERP system.
• Extract, transform text file data from ERP to create report using Excel formula, pivot table, and power query.
• Use Excel power query to merge, append data from difference data sources to optimize daily and weekly report
• Use Octoparse to scrape data from difference websites

Newtown Square, PA

• Created user-friendly web designs on collaborative sites (e.g., Wiki pages, SharePoint, Jam). Ensures easy navigation, organizes content and integrates graphics that appeal to the targeted audience
• Produced info-graphics, process maps, slide decks, enhancing documents and other supporting documents to communicate complex and technical information more easily
• Produced infographics, slide decks, enhancing documents and other supporting documents to communicate complex and technical information more easily
• Support Skype technical colleagues’ investigations into technical issues.
• Collect feedback from end-user who using skype for business in difference platforms to provide recommendations of platform features to use in difference environment.
• Collaborated with front line team members and colleagues from other departments to provide customer feedback and process improvement suggestions.

West Chester, PA

• Monitoring Telemedicine system via email notification to inform onside support with device status
• Scheduling and loading content for Digital Signage via Scalar Content Manager
• Managed Zoom account for a small group and created HTML email template
• Onside support video conferencing meeting.

Eatontown, NJ

• Support Cisco Collaboration SOW and BOM
• Collaborate with Senior engineer to deploy Cisco Collaboration platform
• Onsite to support and finalize new Cisco Collaboration platform.

Newtown Square, PA

• Designed and developed KPI Dashboard, report for around 800 video conferencing rooms
• Extract, transform data to create monthly and quarterly report to identify the usage of the video conferencing rooms to perform upgrade and deploy new video conferencing room.
• Assisted in preparation training materials, business presentations and other educational materials.
• Used Ms Visio to draw cabling diagram for difference type of video conferencing for easy troubleshooting.
• Assisted in redesigned Video Conferencing Project to draw ticket flow diagram, hotline support diagram, operation service flow diagram.
• Collaborated with co-workers & vendors on testing devices for new firmware and software before deployment.