Thien N. Email & Phone Number

Philadelphia, Pa, Us

content scraper

Greater Philadelphia Area

• Reconciling invoices and identifying discrepancies. Adjusting the difference in ERP system.• Prepare data to load to ERP system.• Extract, transform text file data from ERP to create report using Excel formula, pivot table, and power query. • Use Excel power query to merge, append data from difference data sources to optimize daily and weekly report • Use Octoparse to scrape data from difference websites

Newtown Square, Pa

• Created user-friendly web designs on collaborative sites (e.g., Wiki pages, SharePoint, Jam). Ensures easy navigation, organizes content and integrates graphics that appeal to the targeted audience• Produced info-graphics, process maps, slide decks, enhancing documents and other supporting documents to communicate complex and technical information more easily• Produced infographics, slide decks, enhancing documents and other supporting documents to communicate complex and technical information more easily• Support Skype technical colleagues’ investigations into technical issues. • Collect feedback from end-user who using skype for business in difference platforms to provide recommendations of platform features to use in difference environment. • Collaborated with front line team members and colleagues from other departments to provide customer feedback and process improvement suggestions. • Collaborate with technical team to add, move, upgrade video equipment in room

West Chester, Pa

• Monitoring Telemedicine system via email notification to inform onside support with device status • Scheduling and loading content for Digital Signage via Scalar Content Manager• Managed Zoom account for a small group and created HTML email template• Onside support video conferencing meeting.

Eatontown, Nj

• Support Cisco Collaboration SOW and BOM• Collaborate with Senior engineer to deploy Cisco Collaboration platform• Onsite to support and finalize new Cisco Collaboration platform.

Newtown Square, Pa

• Designed and developed KPI Dashboard, report for around 800 video conferencing rooms • Extract, transform data to create monthly and quarterly report to identify the usage of the video conferencing rooms to perform upgrade and deploy new video conferencing room. • Assisted in preparation training materials, business presentations and other educational materials.• Used Ms Visio to draw cabling diagram for difference type of video conferencing for easy troubleshooting.• Assisted in redesigned Video Conferencing Project to draw ticket flow diagram, hotline support diagram, operation service flow diagram. • Collaborated with co-workers & vendors on testing devices for new firmware and software before deployment.• Installing and test new hardware and firmware for Video Conferencing, new PC, phone system • Provide technical support related services to University departments through regular on-site, remote, phone, ticketing system, and e-mail support channels