Synthia Clark Email & Phone Number

Knoxville, Tn, Us

Knoxville, Tennessee, United States

—Set department budget and goals, track progress and metrics, and create, review, and revise company-wide job aids—Assist with hiring team members, project resourcing, and scoping projects in areas of technical writing, learning solutions, and sales and business—Manage 20–25 team members, leading their annual performance reviews and helping them troubleshoot, problem solve, and be consultative—Communicate with project leaders and team members regularly to ensure projects are within scope and on track to meet deadlines—Serve as project manager, instructional designer, and desktop publisher for clients in a variety of industries, such as FranklinCovey, Shipley Associates, Savage, Utah Clean Cities, a Big Three management consulting firm, and a Fortune 500 insurance company—Design, develop, edit, quality check, and facilitate instructor-led training, virtual instructor-led training, and train-the-trainer sessions—Design, edit, develop, and test eLearning modules and microlearning

Salt Lake City, Utah

Served as project leader—Coordinated meetings, timelines, and assigned tasks—Documented key decisions, questions, and action items—Updated reports to track scope and stick to budget—Led diverse teams to successfully complete projects of different sizes and goals—Conducted quality checks to ensure deliverables met best practice standards—Collaborated with key stakeholders, including subject matter experts, team members, and clientsDesigned, enhanced, developed, and edited eLearning modules and microlearning—Created and iterated eLearning storyboards—Built courses and make edits in Evolve—Met accessibility, CEU, and CPE standards—Quality checked and tested Articulate Storyline and Rise modules—Created content tables to expedite the process of updating microlearningsDeveloped, edited, tested, and facilitated instructor-led training and virtual instructor-led training—Created and updated virtual learning environments—Developed and edit facilitator guides and learner materials in Microsoft PowerPoint and Word—Designed learning interactions for use in face-to-face, Adobe Connect, Webex, and Zoom—Update text and multimedia content to localize courses—Attended beta testing and made iterative changes based on notes and feedback—Created, facilitated, and produced internal information sharing sessionsCreated and edited instructor-led and hybrid training—Used Adobe InDesign to update training materials for hybrid courses—Create and edited facilitator guides and learner materials in Microsoft Word and PowerPoint

Knoxville, Tennessee

Restructured and managed departmental website on WordPress—Created and reported data from online forms—Constantly monitored and updated information—Wrote 93 news stories and created 70 student, alumni, and faculty spotlightsActed as photographer and designed marketing materials—Worked with stakeholders to develop materials, such as brochures, flyers, handbooks, newsletters, email campaigns, and informational postcards, according to budget limitations and UT Knoxville brand standards—Photographed events, managed archives, and selected and edited pictures for digital and print—Shot and shared over 4500 images on the EPC Facebook pageRepresented the department—Attended recruitment trips and set up departmental display with marketing and informational materials—Collected data and shared information about these efforts, handing out over 300 materials during 6 trips—Individually emailed each person who completed an interest formServed as Big Orange Family Campaign Team Leader—Increased participation from 25% to 96% over four years and received Top Team designation twiceEstablished and maintained departmental Facebook page, averaging 240 posts a year

Knoxville, Tennessee Area

During a supervised practicum course, I was paired with Student Disability Services and worked with my client and subject matter expert to develop a Canvas course titled "Working with SDS Interpreters & Transcribers."—Targeted course to faculty members and graduate teaching assistants at UT Knoxille—Created three modules, six pre/postquizzes, and over 35 pages—Designed 28 graphics and documents for use in course and transitioned full ownership to client

Knoxville, Tn

—Accessed, cleaned, and secured offices and conference areas on two separate floors—Swept, mopped, and maintained four stairwells

Knoxville, Tn

—Used multiple technologies to assist customers with purchases, online orders and credit card applications—Organized and straightened merchandise throughout the Children's Department—Acted as neighborhood watch, including tasks such as filling change requests—Periodically opened and closed the cash registers in the Children's Department

Clarksville, Tennessee Area

—Used problem solving to assist faculty, staff, and students with Desire2Learn (D2L)—Answered phone calls and help tickets to trouble-shoot issues and explain D2L tools and functions—Performed administrative actions, such as creating user accounts and completing course copies

Clarksville, Tennessee Area

—Held weekly meetings to delegate assignments among five to ten students—Created slideshows on Flickr and customized the HTML for the Multimedia Editor—Assisted in the choice of photographs and edited them on production nights to ensure quality for the print version of The All State—Attended strategic-planning meetings on a regular basis to enhance the coordination between sections of the newspaper—Covered assignments as needed—Created learning materials for new photographers—Represented Student Publications at important functions and on distance assignments

Master Of Science - Ms, Educational/Instructional Technology, 3.87

Activities and Societies: Art Market Gallery, Association for Educational Communications & Technology, Camera Club of Oak Ridge, Tennessee.

Bachelor Of Science - Bs, Corporate Communication, 3.69

Activities and Societies: International Student Organization, Laurel Wreath Honor Society, Phi Kappa Phi Honor Society, President's.