Bùi Minh Nhẫn Email & Phone Number

United States

• Escalating complex or high-priority issues to level 3 support engineers or other experts as needed. Working with the development team to identify and resolve issues with NAKIVO's products.
• Provide technical support and troubleshooting for NAKIVO Software’s clients via telephone, email, and conduct conferencing. Troubleshooting and resolving technical issues related to installation, configuration, and.
• Configure product in customer's environment, describing product requirements and features
• Help Sales team with technical questions.
• Staying up-to-date with new products and features, and providing input on product improvements and enhancements.
• Providing training and guidance to level 1 support engineers and other team members as needed.

Germany

• System Engineer (75%)
• Accept assignments to IT projects as directed by management and work to meet set timelines.
• Deploy and operate IT infrastructure systems for Servers, Storage, Database, and Virtualization.
• Collect various statistics on the performance and reliability of Network status, servers, CISCO switches and routers and propose upgrade/replacement
• Installation, configuration, test, and deployment of serve hardware and software, including local Area network, Operating Systems, firewall, Domain Name Server (DNS), DHCP, and various security software, switchers.
• Define workarounds for known errors and initiate process improvements.

Ho Chi Minh City, Vietnam

• Setup, maintain and manage LAN cables and wireless network devices for 200 persons.
• Design and install scalable network devices in 3 new offices in Ha Noi, Da Nang and HCM.
• Research & deploy streaming system.
• Manage and configure the entire local network at Head Office, all branches.
• Helpdesk(Include: Operates, manages entire Network, Server, Camera, Wi-Fi, PBX / Install the software and operating system as specified / Management of information technology assets / Support user trouble shooting.
• Perform data/sql backups and disaster recovery operations.

Ho Chi Minh City, Vietnam

• Guide and assist User to resolve IT service support requests.
• Manage LAN, Internet.
• Upgrading, repairing, and replacing computer hardware and other peripheral devices.
• Install operating system and basic software on the computer.
• Manage office equipment, coordinate with partners to repair / maintain when needed (timekeeper, printer, photocopy, fax, camera, modem / router,…).

Ho Chi Minh City, Vietnam

• Support employees with computer problems: Windows, MS Office, etc
• Support and develop LAN and Wi-Fi in the office