Customer Service
Hong Kong - Hangzhou
Experience shared in Hong-Kong and China to broaden my knowledge.BtoB focus and important coordination work between Product Development, Trade Marketing and Customer Success teams.Generating sales leadsIdentifying and assess customer's needs to achieve satisfactionProviding appropriate solutions and alternatives to customer complaintsProduct line development (prototypes, labdips, prints design, fabric and accessories sourcing)Product line pricing (standard… Show more Experience shared in Hong-Kong and China to broaden my knowledge.BtoB focus and important coordination work between Product Development, Trade Marketing and Customer Success teams.Generating sales leadsIdentifying and assess customer's needs to achieve satisfactionProviding appropriate solutions and alternatives to customer complaintsProduct line development (prototypes, labdips, prints design, fabric and accessories sourcing)Product line pricing (standard, mid-range, premium)Sales analysis reportingCollection tools management (board, collection's plans, vendors files, purchasing files)Competitive Intelligence (web, professional fairs, markets visits in EU)Pre-Testing controls in factories following EU Regulation for ToysKey contact with testing laboratories Milestones:- Building strong bonds with existing and new accounts through open and interactive communication- Leading on creative sales presentations for all EU customers- Leading the whole photo shooting process in Hong Kong (stage play, studios, make-up, models agencies, samples, photographers, back up plans)- License specialist (video games, animated series)- Development line products co-branded with Digital Dudz- Streamlining clients’ portfolio (-9%) to focus on the most profitable accounts Show less