Highly skilled and experienced client-focused technology services manager with a strong background in engineering modern desktop solutions and supporting infrastructure. Proficient in the low-level design and engineering of solutions including Intune, Windows 10/11, Autopilot, Group Policy, Configuration Policy, and Conditional Access Policies. Experienced in the engineering of supporting infrastructure and toolsets, and proficient in the development and maintenance of technical documentation. Proven track record of managing a team of 9 senior engineers and delivering successful technology solutions to support the company's IT and business strategies. Committed to staying up to date on the latest industry trends and developments and delivering world-class expertise and innovative solutions.

As a Senior Client Services Engineer at King's College London, I am responsible for providing exceptional technology support to end users, including staff, students, and visitors. With a focus on meeting service level agreements, I work within a ticket-based service management and agile framework to support all of the technology needs of King's College London's end users. In this role, I am skilled in troubleshooting and have a passion for technology, which allows me to deliver creative and scalable solutions to meet the dynamic needs of end users.In my role, I support a variety of technologies including Windows 10 and 8.1, Microsoft Office 365, MDT and SCCM, MDOP products, Group Policy Management, Remote Desktop Services, Mobile Device Management, and PowerShell scripting. I also have expertise in deploying and managing antivirus products such as Windows Defender and Trend. With a strong focus on ITIL best practices, I strive to continually improve service and deliver high-quality support to end users at King's College London.

As an IT consultant, I have successfully completed several projects involving Office 365, System Center Configuration Manager, Shavlik, and Intune MDM. In particular, I have experience in implementing and upgrading System Center Configuration Manager and deploying Windows 10. I have also worked on implementing Shavlik and setting up Intune MDM for effective mobile device management. Overall, I have a strong track record in delivering successful IT solutions to meet the needs of my clients.

As a technology professional, I have a range of experience in PowerShell projects, SQL server, SCCM 2012, 1E Nomad integration, Symantec antivirus and firewall administration, and Windows 8.1 tablet rollout. Some specific examples of my work include automating the EVault laptop backup API, implementing a code signing rollout with a custom module for my team, creating GPO trusted publisher policies, managing WIM files and Windows OS golden images, developing custom SSRS reports for monthly KPI tracking and project rollouts, and configuring Direct Access Server 2012 for Windows 7 and 8.1 with certificate authentication. I have also worked on various SCCM projects such as collection queries, software repackaging, OSD integration with MDT, creating dynamic Task Sequences, and migrating from SCCM 2007 to 2012. Additionally, I have experience in integrating 1E Nomad with SCCM, including using PXE Lite/Everywhere to replace WDS globally and implementing 1E Shopping, Nightwatchmen, and Nomad branch servers.

As an IT engineer, I have successfully led several projects involving virtualization, server-based computing, desktop and application deployment. My skills in Microsoft technologies and project management have allowed me to deliver solutions that meet the needs of my clients.One of my notable projects was implementing an FTP server for a product management company. The company needed a fast and efficient way to upload and download large amounts of data for short-term accounts. I set up an iis FTP Server 2008 virtual machine and created autonomous backend scripts to handle account creation, login details, and email alerts. The solution helped reduce helpdesk tickets and improved the company's responsiveness to sales opportunities and complaints.Another project involved capturing and deploying images for customer reinstallation media using MDT 2012. I used PowerShell scripts and command lines to apply local policies, firewall rules, and install applications. The final ISO included heavily customized MDT menus.I have also led projects involving upgrading to Windows 7 enterprise and Office 2007 Pro Plus using MDT management servers and SCCM, respectively. I have expertise in implementing new group policies and managing the features of these technologies.

As part of a team of over 15 in-house engineers, I provided first line support to more than 700 employees in branch offices and warehouses. I regularly traveled to remote offices to provide in-person support and had a strong focus on customer service. I was skilled in working with both Windows and MAC computer business applictions.

As part of a two-person IT team, I supported over 60 employees. Within six months, I became the sole support member. I regularly communicated with upper management and third-party suppliers, and worked on projects such as remodeling the office space, upgrading and maintaining the infrastructure, and upgrading desktop hardware. I was also the webmaster for porttechnology.org and created Flash content for multiple editorial websites that I managed on site.