Saad Zein Email & Phone Number

Ottawa, On, Ca

Banjul, The Gambia

• Integral team member of Gambia's No. 1 mobile network operator with a 65% market share.• Collaborated closely with senior and executive management, aligning engineering activities with business strategy to achieve company objectives.• Speaker and presenter at an ITU workshop on Telecommunication Service Quality.Key Accomplishments:• Contributed to a 200% traffic growth over 4 years, accompanied by a 20% YoY increase in revenue.• Enhanced 4G data traffic penetration by 15% and 3G voice traffic penetration by 12% through efficient mobility strategies and network performance improvements.• Saved costs, reduced tower load, and optimized space, making upgrades feasible through modernizing the RF system with multi-port antennas and Single RAN technology.• Maintained high KPI and QoS levels, ensuring the best customer experience.• Resolved numerous end-to-end network issues, significantly improving user experience.Main Responsibilities:• Developed annual budgets, spectrum strategies, coverage and capacity expansion plans, and performance improvement solutions.• Managed equipment and service orders, provided technical validation of BOQs, and negotiated prices with vendors and service providers.• Designed hardware solutions and efficiently managed, tracked, and reshuffled equipment.• Led a multicultural team of 7+ engineers and technicians in routine network operations and 10+ expansion and optimization projects.

Banjul, The Gambia

Gambia / Sierra Leone / Drc

• Strategically supported on-site projects at 3 operations in Gambia, Sierra Leone, and DRC.• Pioneered the planning, launching, and optimizing 4G networks in each country.• Conducted thorough audits and optimizations for 2G and 3G networks.• Provided mentorship to engineers and technicians within each operation.• Led comprehensive benchmarking tests with competitors and provided detailed analyses to inform strategic decision-making.

Damascus, Syria

• Successfully delivered over 13 projects involving network swap, optimization, audit, and feature implementation.• Achieved exceptionally high customer satisfaction, earning praise from senior and executive management levels.• Played a pivotal role in pre-sales activities, contributing to the success of winning a breakthrough optimization project.• Embarked on a three-month mission to Algeria, providing crucial support for an optimization project that elevated the customer’s 2G and 3G networks to the #1 ranking in terms of DT KPIs and KQIs.• Served as the Project Manager for an RF Network Assessment Project, receiving high satisfaction from the CTO and securing an optimization service contract.• Recruited and trained over 5 fresh graduate engineers, building a highly qualified team that successfully delivered various projects.• Shared expertise through conducting numerous training sessions and publishing several technical cases.• Awards: 2016 Future Star, 2014 Excellent Delivery Employee, 2014 Excellent Maintenance Team, 2012 Best New Staff, 2012 Best Delivery Team.

Damascus, Syria

• Commenced as an intern, was swiftly recognized as an outstanding performer, and progressed to the role of RF Engineer.• Achieved project targets with a remarkable record of zero customer complaints and zero accidents on customers’ live networks.• Developed practical software tools using C# and VBA, automating and expediting routine work for increased efficiency.• Conducted in-depth drive-test post-processing analyses for clusters and Single Site Verifications (SSV), addressing coverage, quality, handover, drop, and overshooting issues.• Engaged in daily KPIs monitoring, analysis, and optimization, proposing actions for parameter and RF tuning.• Performed periodic parameter consistency checks, neighbours audits, and health checks.