Szymon Gancarczyk Email & Phone Number

Tampa, Florida, United States

· Recurring Server/Network Maintenance· Active Directory Support (New/Term Users, Password Resets)· MFA Support (New Setups, New Devices, Unlock Users)· Support and troubleshooting including identifying, using and connecting hardware components and devices as well as setup and install common peripheral devices· Windows Operating Systems – Install and support Windows OS including command line and client support· Server Support (Windows Server 2008, 2012, 2016, 2019, 2022)· Software Troubleshooting – Troubleshoot PC and mobile device issues· Support of MS Office and Office 365 suite· Support of Spam Filtering· Networking – Support and troubleshooting of networks and connections including TCP/IP, DNS, DHCP, HTTP, SSL, Wi-Fi, VPN, and network equipment (NAS devices, switches, firewalls, network printers)· Security – Identify and protect against security vulnerabilities for devices and their network connections, troubleshooting of Duo MFA/SSO tickets assisting with user lockouts & install/setup· Anti-Virus Support and Remediation· Mobile device support – Install and configure laptops and other mobile devices

 Assess daily the threat of machines infected with viruses or malware that are reporting to the central antivirus management. Assisted in the maintenance and administration of 1000+ desktops in a multiple-installation and managed service environment Performed hardware upgrades to machines Analyzed system status for machines to ensure maximum uptime for users Assessed hardware, software, and/or network problems on non-functional or problematic machines and took actions to ensure the issue(s) were fixed Maintained functional printing services and corrected printer issues Deployed software, software updates, and full system images  Created software packages and fully customized system images for deployment to machines  Completed tier 1-2 service tickets

Lemont, Illinois, United States

 Customer service and cash handling Created displays and worked in the shipping and receiving department