Alex Diaz Email and Phone Number

As a Systems Engineer I at Atlas Professional Services, I specialize in troubleshooting a wide range of IT issues, from user-specific problems to company-wide challenges. With a strong background in low voltage, helpdesk, and system engineering, my experience spans both the physical and technical layers of IT infrastructure. My role involves not only resolving technical issues but also fostering strong relationships with clients, including end users, CEOs and directors, ensuring smooth operations and clear communication.I have hands-on experience with Microsoft products, including advanced administration in Azure and Windows, and am proficient in ConnectWise products. Additionally, I am actively pursuing further certifications, including CompTIA Net+ and Sec+, and working towards an Associate’s degree in Applied Science from Haywood Community College.What sets me apart is my commitment to balancing technical proficiency with customer service, ensuring that solutions are both effective and user-friendly. I am passionate about security, automation, and designing and recommending systems that are accessible and reliable. My long-term goal is to help businesses and individuals alike improve their approach to IT security and usability, creating systems that are both cost-effective and secure.Whether mentoring colleagues, learning from peers, or solving complex technical problems, I thrive in dynamic environments where collaboration and continuous learning are key. I aim to be an effective advisor in the IT field, combining customer-focused solutions with cutting-edge technology.