Software Tester/Quality Assurance at Preveta Care Condition Software (Healthcare)-Scrum/Agile- Design Test cases (AzureDevOps)- Create and execute Test Plan- Regression Tests- Report bugs (AzureDevOps)- Open Defects (AzureDevOps)- Documentation (Azure DevOps)- Focus on UI/UX perspective, and always search for ways to enhance the software.- Tests in Multiple Environments

Freelance creative videogame designer artist, creating models based on client requirements using Bricklink Stud.io and LDD Partnerproject: LEGO Fortnite

Software Tester/Quality Assurance at Daymon for several international retailers. (Blueprint project) - OutSystems- Scrum and Agile methodology - Design Test cases (AzureDevOps)- Create and execute Test Plan- Regression Tests- Report bugs (AzureDevOps)- Open Defects (AzureDevOps)- Documentation (Azure DevOps)- Meetings to discuss the product with Dev, Design Teams, Business Manager, and Client- Focus on UI/UX perspective, and always search for ways to enhance the software.- Tests in Multiple Environments (Dev, QA, Stage, and Prod)

- Clarification of doubts, based on analyses, a resolution regarding Vodafone products and pricing plans;- Activations and product changes, assuring follow-up to all Costumer's requests, on the IT system.- Management and handling of complaints, decision-making autonomy regarding the follow-up on all billing issues;- Management of team tasks;- Backoffice and interaction with other departments, regarding billing issues, namely the IT departments, information/ database department, and product managers;- Test cases, to identify incoherencies and bugs on Vodafone applications and regarding the implementation of the invoice;- Invoice Samples analysis, to identify, report (always in English), and correct billing errors/ issues, before the invoices are forwarded to the Costumers;- Involved in the review of billing cycles and guaranteeing that they are properly billed;- Management and handling of billing complaints, involving Business Costumers and Residential Customers;- Execution of Credit Notes and billing settlements/ calculations;- Resolution of billing issues, regarding internal employees;- Detecting system and network incoherencies, report issues (in English), and correction - Report and solve billing issues/errors, margin assurance/tester bill review.

Complaints management,handling of complaints books with the knowledge of ANACOM. Resolution of last resort situations.

Store support assistant, complaints management, consumer support handling, resolution of situations rejected by other areas

Customer Support via email, Customer Service Support

Customer Service Assistant 16912 (Vodafone)

Support assistant, tester.