Anthony Sergi Email & Phone Number

• Serve as the principal subject matter expert for fleet dash camera hardware andfirmware on the Technical Support team
• Proactively identify product defects through data queries, dashboards, and alerts
• Analyze the root cause of defects and manage solution deployments
• Write and carry out quality tests for new products
• Manage cross-functional projects to improve internal processes
• Lead onsite investigations to identify post-sale failure modes

San Francisco, CA

• Handled inbound tickets from Samsara's largest customers
• Provided technical support for IoT hardware, firmware, and platform software
• Diagnosed API issues including those related to business integration partners
• Retained at-risk customers via Sales/Success Escalations
• Concisely translated issues and symptoms to Product Engineers
• Owned high-stakes cases under strict timelines, involving other teams and senior leadership as needed

Boston, MA

• Evaluated, repaired, and assembled powered rope ascenders, batteries, and otherrapid access equipment
• Wrote procedures for assembling new products
• Utilized SolidWorks to engineer basic parts to assist in the production/development line
• Assembled and tested PCBs
• Drafted website blog posts and marketing press releases
• Used 3D printers and LASERS for production and prototype generation

Missoula, Montana

• Worked with Associate Professor Nate McCrady on the Miniature Exoplanet RadialVelocity Array (MINERVA) consisting of four telescopes owned and operated bythe University of Montana and three partner institutions.
• Performed follow-up data reduction and analysis using Python
• Fit light curves via parameter optimization using Markov chain Monte Carloand Levenberg–Marquardt algorithms
• Traveled to the telescope site in Tucson, AZ to assist with installation of radial velocityspectrometer, optical fibers, and relevant software
• Chose targets and scheduled telescope observing time

Missoula, Montana

• Responsible for overseeing a floor of 25-42 (mostly freshman) universitystudents living in the residence halls on campus
• Conducted security rounds of the buildings
• Planned programs for residents
• Worked with the Physics & Astronomy advisor to facilitate activities relating tothe Physics oriented ”Living Learning Community”
• Enforced the student code of conduct and responded to incidents involvingresidents in an on-call capacity
• Communicated concerns and resources to residents, coworkers, and supervisors

Bachelor'S Degree, Physics & Astronomy

Education record