Anthony Sergi Email & Phone Number

• Serve as the principal subject matter expert for fleet dash camera hardware andfirmware on the Technical Support team• Proactively identify product defects through data queries, dashboards, and alerts• Analyze the root cause of defects and manage solution deployments• Write and carry out quality tests for new products• Manage cross-functional projects to improve internal processes• Lead onsite investigations to identify post-sale failure modes

San Francisco, Ca

• Handled inbound tickets from Samsara's largest customers• Provided technical support for IoT hardware, firmware, and platform software• Diagnosed API issues including those related to business integration partners• Retained at-risk customers via Sales/Success Escalations• Concisely translated issues and symptoms to Product Engineers• Owned high-stakes cases under strict timelines, involving other teams and senior leadership as needed• Provided feedback to Product Designers

Boston, Ma

• Evaluated, repaired, and assembled powered rope ascenders, batteries, and otherrapid access equipment• Wrote procedures for assembling new products• Utilized SolidWorks to engineer basic parts to assist in the production/development line• Assembled and tested PCBs• Drafted website blog posts and marketing press releases• Used 3D printers and LASERS for production and prototype generation• Collected data on the behavior of new and existing products• Performed basic lathe and mill machining

Missoula, Montana

Worked with Associate Professor Nate McCrady on the Miniature Exoplanet RadialVelocity Array (MINERVA) consisting of four telescopes owned and operated bythe University of Montana and three partner institutions.• Performed follow-up data reduction and analysis using Python• Fit light curves via parameter optimization using Markov chain Monte Carloand Levenberg–Marquardt algorithms• Traveled to the telescope site in Tucson, AZ to assist with installation of radial velocityspectrometer, optical fibers, and relevant software• Chose targets and scheduled telescope observing time

Missoula, Montana

• Responsible for overseeing a floor of 25-42 (mostly freshman) universitystudents living in the residence halls on campus• Conducted security rounds of the buildings• Planned programs for residents• Worked with the Physics & Astronomy advisor to facilitate activities relating tothe Physics oriented ”Living Learning Community”• Enforced the student code of conduct and responded to incidents involvingresidents in an on-call capacity• Communicated concerns and resources to residents, coworkers, and supervisors

Bachelor'S Degree, Physics & Astronomy

Education record