Eric Fresquez Email & Phone Number

San Francisco, CA, US

San Francisco, California, United States

San Francisco Bay Area

Founding and lead analyst in Customer Support partnering with senior and cross-functional leadership (Recruiting, Product, Engineering & CX) to define KPIs for measuring team success, create custom forecasting tools (headcount planning, case projections, workforce optimization, product/office launches), design and automate dashboards and data pipelines for.

Oakland, CA

Lead analyst responsible for A/B testing on outreach strategy and campaigns for 1M+ members, engineered a text-mining algorithm to rank and identify imaging scans of high-risk patients, standardized documentation practices for all regional radiologists, and regularly presented strategic recommendations to Executive leadership.

Oakland, CA

Managed analytical framework to reduce incidence of two high-risk cancer populations, duties included: concurrent outreach campaigns and strategies, defined best-practices for QA and documentation, introduced performance improvement initiatives, and custom forecasting tools. Also, was a committee member for the summer internship program which included.

Oakland, CA

Responsible for building and testing an array of predictive models to optimize regional outreach campaigns. In addition, created a comprehensive dashboard for all Emergency Departments in Northern California with visualizations and dynamic drill-down KPIs per medical center.

Escondido, CA

Contributed to high-level decision-making process by analyzing data, presenting recommendations to senior management, and developing managerial and operations reports. Other duties included database design and management, simplifying and automating workflows, website maintenance, writing technical documentation, employee training, and processed bi-weekly.

San Diego, CA

Performed time and motion tests to support business case for standardizing processes and utilizing common systems globally. Compiled and compared statistical data for cost scenario analysis; successfully gained funding for the call center project. Developed and presented the Business Continuity Plan (BCP) for the San Diego and Quebec call centers; modeled.

San Diego, CA

Analyzed company statistical data and developed reports to assist in improved medication distribution and inventory management through the technical support center, spearheaded action plans for efficient and customer quality calling processes and presented performance improvement strategy projects and outlined goals in meetings which resulted in a 40%.

Ms, Analytics

Ba, Business Economics