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Tom Stevens is listed as Customer Experience Strategy and Canadian Airports at Air Canada, a company with 10 employees, based in Toronto, Ontario, Canada. AeroLeads shows a work email signal at iairgroup.com and a matched LinkedIn profile for Tom Stevens.
Tom Stevens previously worked as Vice President Canadian Airports and Customer Experience Strategy at Air Canada and Vice President Customer Experience and Operations Strategy at Air Canada. Tom Stevens holds Geography Bsc (Hons), Geography from King'S College London.
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A multi-discipline background working in senior leadership roles across different geographies with a track record of delivering transformational change in customer experience from design through to operational delivery, with a passion for transformation, people leadership and cultural change.Thrilled to be part of the executive team at Air Canada leading the Customer Experience vision and transformation roadmap, based in Toronto.Prior to Air Canada, working as part of the British Airways Management Committee, leading the Brand and Customer Experience team responsible for airport experience and all aspects of inflight customer experience (interiors, catering and cabin crew) together with end to end customer care through global contactcentres. Leadership of the brand and marketing team who bring the story to life driving customer choice and loyalty. Leading a team of over 12,500 colleagues globally through the crucial period of emerging from the COVID pandemic with a focus on rebuilding service, restarting global operations, adapting to new customer expectations and leading recruitment of over 5000 new colleagues. A board member of IAG Loyalty, the Avios loyalty platform across IAG airlines and the growing currency for other airlines and new emerging businesses
Listed skills include Procurement, Negotiation, Airlines, Change Management, and 18 others.
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Saint Laurent In Montreal, Quebec, CA
Driving Customer Experience Strategy across Air Canada and leading the Canadian Airports team with 10,000 employees including at our three hubs in Toronto, Montreal and Vancouver
Saint Laurent In Montreal, Quebec, CA
Leading the implementation of our end-to-end customer experience vision across Air Canada through a customer centric transformational agenda.
Middlesex, GB
Leading our Brand and Customer Experience team at British Airways. We are responsible for our airport experience and all aspects of our inflight customer experience together with end to end customer care through our global engagement centres. We then ensure that we are telling the story of our airline through our brand and marketing team.Core to delivering.
Middlesex, GB
Responsible for the global delivery of customer experience, operational performance and safety across BA’s global airports. Driving and embedding a new culture of empowerment and customer centricity through trusting our colleagues, engagement and sharing stories of excellent customer service.
Middlesex, GB
Responsible for the British Airways hub operation at Heathrow with over 350 departures per day and 120,000 customers passing through the terminals. Leading a team of 5000 staff on a transformative journey of Customer Satisfaction through a culture of empowerment, trust and multi-skilling to deliver significant improvements in NPS, and resulting in BA being.
London, England, GB
Developing and leading the IAG Procurement Operations Centre (POC), based in Krakow, Poland.The POC undertakes procurement’s day-to-day operational and transactional activities; Supplier Intelligence, Contract Administration, Supplier Performance Management, Corporate Social Responsibility, E-Procurement (RFx) and Spot/Fast buy transactions. The POC team.
London, England, GB
Within IAG Group Procurment, responsible for identifying and managing the group strategy for managing suppliers (SRM) under the IAG "Supplier Performance Management" programme. In this role I am pulling together best practice from our group companies (British Airways, Iberia, Vueling and IAG Cargo) in order to determine an overall group strategy for.
Middlesex, GB
Working with the British Airways marketing team to manage and review BA's global marketing agencies.
Middlesex, GB
Managing a portfolio of global service partners and capital projects providing BA with services from ground handling, security, lounge management, customer contact centres and capital equipment purchases. I have responsibility for sourcing and re-tendering these contracts along with on-going supplier management. This role involves managing multiple.
Middlesex, GB
With a current remit to source, negotiate and contract flight-crew & cabin-crew hotels for Africa and the United Kingdom. In addition I also source and contract hotels in the UK for delayed passengers and manage BA's UK ground transport solutions. Current contracts that I manage total £52m.
Other employees you can reach at aircanada.com. View company contacts for 10 employees →
Kevin Isaacs
Colleague at Air CanadaPincourt, Quebec, Canada, Canada
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Devon Sensabaugh
Colleague at Air CanadaCanada, Canada
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JB
Jagdeep Banwait
Colleague at Air CanadaCanada, Canada
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EA
Eric Arnold
Colleague at Air CanadaFrankfurt Rhine-Main Metropolitan Area, Germany
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JM
John Mantzas
Colleague at Air CanadaCanada, Canada
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JM
Jenn Minji Cha
Colleague at Air CanadaBurnaby, British Columbia, Canada, Canada
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GM
Glenn Milmine
Colleague at Air CanadaOttawa, Ontario, Canada, Canada
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RM
Rosa Marra
Colleague at Air CanadaCanada, Canada
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CD
Caroline Di Vita
Colleague at Air CanadaGreater Montreal Metropolitan Area, Canada
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SA
Shadi Ardeshiri, Phd
Colleague at Air CanadaCanada, Canada
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Quick answers generated from the profile data available on this page.
Tom Stevens works for Air Canada.
Tom Stevens is listed as Customer Experience Strategy and Canadian Airports at Air Canada.
AeroLeads has found 1 work email signal at @iairgroup.com for Tom Stevens at Air Canada.
Tom Stevens is based in Toronto, Ontario, Canada while working with Air Canada.
Tom Stevens has worked for Air Canada, British Airways, and International Airlines Group (Iag).
Tom Stevens's colleagues at Air Canada include Kevin Isaacs, Devon Sensabaugh, Jagdeep Banwait, Eric Arnold, and John Mantzas.
You can use AeroLeads to view verified contact signals for Tom Stevens at Air Canada, including work email, phone, and LinkedIn data when available.
Tom Stevens holds Geography Bsc (Hons), Geography from King'S College London.
Tom Stevens is listed with skills including Procurement, Negotiation, Airlines, Change Management, Supply Management, Aviation, Airports, and Stakeholder Management.
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