Tommy Smith Email & Phone Number

Texas, United States

Mckinney, Texas, United States

Oversee multiple teams, each with distinct KPIs and responsibilities. Involved in setting the strategic direction and vision casting for the team.OnboardingLead a Customer Success team responsible for onboarding all new church accounts with fewer than 750 members, achieving a 60% hold rate in workshops. This team manages 300+ accounts, with more than $25,000 in MRR. We hand off accounts to permanent Consultants within 90 days.Inbound/Tech SupportSupervise a team that efficiently handles 250-300 weekly inbound calls. Manage a team that processes 200+ weekly support tickets, analyzes trends, and identifies problem areas while working with the Software Team to address these issues. Oversees online support chats. Our MTR efficiency is 16.5, with an average CSAT of 4.9. Monitor Urgent email inbox and respond to customers promptly.Customer FinanceOversee aspects of day-to-day customer finance operations. Established an integrated system utilizing Cases in Salesforce, eliminating the need for Outlook and Excel. Developed a text-based notification system to inform customers of billing issues, thereby enhancing overall efficiency. Achieved a remarkable 90% billing update rate for 2024. Collaborated with CRM Operations to implement a customer self-scheduling system, reducing the reliance on voicemails and minimizing phone tag. Attained a 28% retention rate for 2024. Salesforce KnowledgeResponsible for collaborating with the Software Team to develop Salesforce Knowledge articles that provide clear tutorials for customers. Increased resources by 32% including adding videos for visual learners. These essential materials are translated into multiple languages to support our global teams.CollaborationWork alongside other key leaders on diverse projects across departments, fostering positive relationships with teams throughout RightNow Media. Facilitate regular training sessions and meetings with each of the global expansion teams, promoting growth and unity.

Mckinney, Texas, United States

OnboardingLead a dedicated Customer Success team responsible for onboarding all new church accounts with fewer than 750 members, achieving a 60% retention rate in workshops. This team manages over 300 active accounts, generating more than $25,000 in MRR, transitioning accounts to our Mature Consultants within 90 days, and maintaining an average health score of 4 or above.Customer FinanceOversee aspects of day-to-day customer finance operations. Established an integrated system utilizing Cases in Salesforce, eliminating the need for Outlook and Excel. Developed a text-based notification system to inform customers of billing issues, thereby enhancing overall efficiency. Achieved a remarkable 90% billing update rate for 2024. Collaborated with CRM Operations to implement a customer self-scheduling system, reducing the reliance on voicemails and minimizing phone tag. Attained an impressive 28% retention rate for 2024.

Mckinney, Texas, United States

Successfully directed a dynamic sales team comprising over 40 dedicated members, achieving impressive annual revenue exceeding $300,000. Trained and onboarded a remarkable total of more than 90 new employees, ensuring they were well-equipped for success. Created and implemented extensive online training modules tailored specifically for various teams, enhancing their skills and knowledge. Guided the sales team to consistently meet or exceed established productivity KPIs, fostering a culture of high performance. Reported team KPIs directly to the Vice President of Sales and Customer Service, as well as the President, ensuring transparency and accountability. Efficiently manage multiple projects simultaneously, demonstrating strong organizational and multitasking skills. Led a remote team for over a year during the pandemic, ensuring ongoing productivity, engagement, and team cohesion despite the challenges of working from home.

Mckinney, Texas, United States

Successfully directed a dynamic sales team comprising over 40 dedicated members, achieving impressive annual revenue exceeding $300,000. Trained and onboarded a remarkable total of more than 90 new employees, ensuring they were well-equipped for success. Created and implemented extensive online training modules tailored specifically for various teams, enhancing their skills and knowledge. Guided the sales team to consistently meet or exceed established productivity KPIs, fostering a culture of high performance. Reported team KPIs directly to the Vice President of Sales and Customer Service, as well as the President, ensuring transparency and accountability. Efficiently manage multiple projects simultaneously, demonstrating strong organizational and multitasking skills. Led a remote team for over a year during the pandemic, ensuring ongoing productivity, engagement, and team cohesion despite the challenges of working from home.

Mckinney, Tx

Conducted engaging 45-minute presentations multiple times daily to various churches nationwide. Achieved an impressive 70% close rate on new accounts, demonstrating strong sales skills. Effectively managed a pipeline of over 30 revolving accounts, ensuring consistent follow-up and engagement. Successfully launched over 50 new accounts in less than two months, showcasing efficient onboarding processes.

Mckinney, Texas

As a Senior Account Coordinator, I focused on engaging with churches boasting 750 or more attendees, demonstrating a keen understanding of their specific needs and preferences. My responsibilities included proactively reaching out to these larger congregations, building rapport, and arranging demonstrations with Account Managers to showcase tailored services. I was committed to delivering exceptional support and cultivating lasting partnerships to ensure the satisfaction and success of our clients.

Dallas/Fort Worth Area

During my tenure as an Account Coordinator, I specialized in connecting with churches with an average attendance of 750 or less, effectively understanding their unique needs and preferences. My role involved initiating outreach calls to churches, establishing rapport, and setting up demonstrations with Account Managers to showcase our services tailored to their requirements. I was dedicated to providing personalized support and fostering strong relationships to ensure client satisfaction and success.

Frisco, Texas, United States

As the Life Group Pastor and Men's Pastor at Genesis Metro Church, I oversee the development and implementation of our in-home small group ministry while simultaneously leading a burgeoning ministry dedicated to the men within our congregation. This multifaceted role involves training leaders, creating a weekly curriculum aligned with sermon series, and nurturing the spiritual growth and camaraderie among our community members.

Plano, Texas

During my tenure as an Inside Sales Associate at Keller Williams, I excelled in sourcing and securing new clients from diverse inbound and outbound lead channels on a daily basis.Additionally, I provided leadership to a team of Inside Sales Agents, guiding them in goal setting, fostering accountability, and overseeing all facets of the prospecting process. This included cultivating leads, scheduling appointments, and effectively managing leads within our contact management database system.

Monroe, Louisiana Area

Pioneered a vibrant ministry dedicated to young adults, prioritizing discipleship and leadership cultivation, while providing robust guidance to both adults and college students.Managed all facets of North Monroe Baptist Church's second campus for a mega-church, encompassing visionary direction, staff supervision, budget allocation, weekly preaching engagements, and facility management.

Commerce, Texas

As the Youth & College Pastor at First Baptist Church in Commerce, Texas, my role was all about creating a space where young people could grow spiritually and discover their purpose. I organized engaging activities and events that made connecting with God and each other fun. Alongside that, I also had the opportunity to lead our college ministry, which saw incredible growth, quadrupling in size during my time there.

Kaufman, Texas

During my brief but impactful tenure as Student Pastor at Kaufman's First Baptist Church, I focused on fostering an environment where young individuals could thrive spiritually and personally. I organized and facilitated engaging activities and discussions that encouraged spiritual growth and meaningful connections. Despite the short duration, I'm proud to have contributed to the positive development of the youth community at Kaufman's First Baptist Church, leaving behind a lasting impact.

Denton, Texas

As the Associate Recreation Minister and later as the Associate Student Minister at First Baptist Church in Denton, Texas, I played integral roles in fostering community and spiritual growth within distinct spheres of ministry. In my capacity as the Associate Recreation Minister, I organized and led various recreational activities aimed at promoting fellowship and healthy living among members. Later transitioning to the role of Associate Student Minister, I focused on mentoring youth, organizing engaging programs, and facilitating spiritual growth opportunities tailored to their needs. In both capacities, I was dedicated to supporting individuals in their journey of faith and personal development within the church community.

Brady, Texas

During my time at First Baptist Church in Brady, Texas, I held dual roles as the Recreation Minister and Student Minister. In the Recreation Ministry, I orchestrated various activities fostering fellowship and promoting healthy living among members. Concurrently, as the Associate Student Minister, I mentored youth, organized programs, and facilitated spiritual growth opportunities tailored to their needs. In both capacities, I was committed to supporting individuals in their faith journey and fostering a sense of community within the church.

Master Of Arts - Ma, Religious Education

Bachelor Of Arts - Ba, Christian Studies

Activities and Societies: Worship Team, Student Leadership