Ops Team Leader
Current• Responsible to manage the team of 25 employees. • Collect the data from MIS team and deciding the deliverable target. • Managing the campaign dashboards.• Based on priority delegating the task amongst the team. • Extracting the data from dialler and sending for delivery. • Sending daily reports to respective business users. • Participating in campaign review meetings. • Evaluating the team performance. • Conducting performance feedback. • Taking required… Show more • Responsible to manage the team of 25 employees. • Collect the data from MIS team and deciding the deliverable target. • Managing the campaign dashboards.• Based on priority delegating the task amongst the team. • Extracting the data from dialler and sending for delivery. • Sending daily reports to respective business users. • Participating in campaign review meetings. • Evaluating the team performance. • Conducting performance feedback. • Taking required action for underperforming employees.• Coordinating with HR for entry and exit process. Show less