• Generate periodic efficiency reports for machines (monthly, quarterly, half-yearly, and yearly).• Analyze and compile wastage reports to minimize losses and identify improvement opportunities.• Record electricity consumption by section to optimize costs.• Monitor furnace operations to ensure adherence to safety standards.• Maintain effective inventory records and track stock levels.• Coordinate with vendors for raw material quotations and negotiate terms.• Manage purchase orders for raw materials, tooling, and spare parts.• Liaise with customs agents to facilitate import/export processes.• Accurately handle payments for raw materials, tooling, and spare parts.• Conduct monthly audits across departments to ensure regulatory compliance.• Develop and implement daily production schedules to meet targets efficiently.• Input budget data into SAP for end-user and local market operations.• Collaborate with finishing and packaging departments to synchronize production activities.• Work closely with the quality department to uphold product standards.• Ensure precise recording of all manufacturing activities in SAP.• Coordinate with manufacturing and IT departments to introduce new sizes in SAP.• Reconcile daily production data in SAP to maintain accuracy.• Supervise and address labor-related issues to optimize productivity.

• Administered the IT department at the head office, overseeing all operations and initiatives.• Managed stationery supplies, ensuring efficient availability for departmental needs.• Resolved network-related issues for branches, enhancing overall connectivity and performance.• Processed payments for network billing across all locations, ensuring timely transactions.• Coordinated purchases and payments for new software, optimizing departmental tools.

• Efficiently handle customer emails, ensuring accurate and satisfactory responses.• Expertly de-escalate conflicts with dissatisfied customers, offering patient support.• Collaborate across departments to enhance overall customer service quality.

• Managed daily store operations, ensuring smooth and efficient functioning.• Supervised, trained, and scheduled staff, including performance management.• Addressed customer inquiries and complaints to enhance satisfaction.• Monitored sales performance and implemented strategies to meet targets.• Managed inventory, including ordering, stocking, and tracking.• Designed and maintained store layout and visual displays.• Ensured compliance with health, safety, and regulatory standards.• Handled cash, processed transactions, and prepared financial reports.• Liaised with vendors for stock management and issue resolution.• Analyzed sales data and prepared performance reports.