Tabish Shaikh Email & Phone Number

Navi Mumbai, Maharashtra, India

• Led Microsoft O365 administration, including user management and mail rule setup.
• Managed Active Directory server and implemented Group Policy settings.
• Spearheaded open-source projects, optimizing operational efficiency.
• Resolved P1, P2 issues promptly and efficiently.
• Managed Sophos firewall.
• Supervised desktop support team, ensuring high quality service delivery.

Mumbai, Maharashtra, India

• Managing a 15 Members Omni Channel Customer Experience team – Chat, Emails and CEO Desko First Response and TAT adherenceo Quality and Training Adherenceo Grievance Redressalo Dashboard Managemento SOP Management
• Managing a 10 Members Tech Support for Sales Team – Sales Force Case Managemento User onboarding and managemento Region Wise Sales Dashboardo Enhancing User Experience via CSAT

Mumbai Area, India

• Licensing of all software and planning for implementation
• Interact with vendors to obtain required equipment and software in a timely manner while ensuring budget controls are met.
• Design, implement and maintain a consistent backup and disaster recovery plan.
• Introduced Ticketing system in office to track all it related issues and resolve help desk requests
• Work on critical impact issue and ensured SLA'S are achieved.
• Perform regular file archival and purge as necessary.

Mumbai, India

• Working on alerts and ticket process and Strictly following the escalation matrix defined in the tickets and alert
• Work on critical impact issue and ensured SLA'S are achieved and client expectations are meet
• Reported technical challenges and proposed resolution strategies and update to MSP with proper documentation.
• Providing voice-based technical support to real-time issues.
• Worked on Active Directory based issues.
• Windows time service and authoritative time server.

Byculla

• Administration of Windows 2003 and Windows 2008 Active Directories
• Administration of Antivirus on servers and clients
• Co-ordinate with vendors to resolve hardware issues and tests possible solutions and implements it.
• Writes scripts and batch files as needed to enhance the function of the Operations.
• Optimizes computer usage by researching and recommending enhancements for system capabilities and performance.
• Prioritizing and managing open cases at one time.

Malad

• Managing Team of five and providing direction to them for completing the provided task effectively.
• Handling escalation of the Management staff and providing quick resolutions.
• Coordination with Focus Group at the time of issues ( MSO / P1/ P2 )
• Coordination with On-Shore resolves groups.
• Sending Outages for on-going issue with On-Shore Team (via Mail).
• Collating PIR of CO's from respective floors

Bachelor In Computer Application, Computer Systems Networking And Telecommunications, Bca

Education record

Activities and Societies: Racing, Disk throw