Tabitha Alexander Email & Phone Number

Remote

Fast paced virtual call center where I answer inbound calls from customers to book home service appointments based on need.Answer 50+ inbound calls per day from customers to schedule HVAC,plumbing and electrical appointmentsUse computer terminal to access customer information and conveyed necessary information to customers.Provide information to various clients on services and Health Home Plans provided.Assign to receive, transmit, route, and relay service call information to transmit directly to dispatch/service technician.

Dayton, Ohio, United States

• Answered 40+ inbound calls per day from patients to schedule appointments and verify insurance coverage.• Provided administrative support such as data entry, filing and faxing.• Followed document protocols to safeguard confidentiality of patient records.• Facilitated communication between patients and various departments and staff.

Remote

• Increased sales by providing client financial coaching and consulting.• Retained excellent client satisfaction ratings through outstanding service delivery.• Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.• Attended meetings and seminars to learn about new services and products.

Beavercreek, Ohio, United States

• Greeted spa guests warmly to create positive first impression of establishment.• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.• Oversaw operations by managing activities related to sales training, treatment procedures, required inventory counts, ordering products and selling of memberships.• Assisted in administrative tasks including filing, member folder maintenance, membership retention, inventory, data management of client records and surveys.