Use various IT systems to retrieve and document pertinent plan and participant information.Respond to all account owners and participants phone inquiries and requests in a timely and accurate manner.Process financial and non financial transactions offer assistance and solutions.

Received emergency and non emergency calls and supervised response prioritization in order to effectively dispatch official units such as officers, police and fire while submitting data in real time .Also leveraged physical and verbal techniques to investigate suspicious activities and resolve concerns.

Coordinated visits and provided briefs to very important personnel (VIPS) improving knowledge and awareness of operational activities.Maintained constructive client and vendor relationships.Also Conducted numerous assigned security audits pre month to identify potential problems related to physical security, staff safety and asset protection and trained employees to maximize team productivity.