Tabitha B. Email & Phone Number

Raleigh, North Carolina, United States

○ Organize, and maintain client-facing tracking sheets that record all editorialcoverage and all associated required information○ Track all relevant coverage for assigned clients○ Send executive summaries and summary recap reports via email to teammembers, clients, and select stakeholders, including key outlet coverage andexclusives in near real-time○ Actively monitor and track coverage as-it-happens○ Research and maintain a running list of new contacts to add to our list of mediacontacts as new outlets and editors are discovered through daily coveragetracking○ Prepare accurate and comprehensive coverage report presentations, includingper-outreach, per-time-period, and per-campaign

Raleigh, North Carolina, United States

Use Root Cause Analysis to find patterns in data within the mobile service unit, determining courses of action to take based on deep divesLogistically plan service appointment schedules based on where the customer is located within NC, GA, and TNAgile and able to adapt to responsibilities, especially during the end of the quarter.Available to work on administrative activities and other management requests.Communicate with callers in a professional, friendly and efficient manner.Effectively handle multiple priorities, organize workload, and meet deadlines.Work closely with multiple departments, gaining and demonstrating cross-departmental collaborative skills

Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention.Accurately record issues and data into Dealer Management System. Attention to detail criticalConduct Transactions w/ system; walk customer through correction and provide summary.Communicate estimated completion time, regular updates and follow through on each customer vehicle.Coordinate the detail of every vehicle prior to delivery.Coordinate the delivery time or pick up with each customer.Follow up with Customer on services provided; ensure they are satisfied with the work performed.Coordinate, confirm, and schedule all mobile service work for North Carolina. My region of responsibility extended from Winston-Salem, to the entirety of the NC coast.

Raleigh-Durham, North Carolina Area

Answer multi-line phones, direct calls to appropriate staff, answer questions, and take messages as needed.Welcome walk-in guests, answer questions and generally manage the customer’s Tesla experience in a positive way.Coordinate Service, Sales, and Delivery appointments for our customers.Greet and provide directions or information to customers.Provide effective and courteous service to all visitors, existing customers, and employees.Available to work on administrative activities and other management requests.Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time spent on hold.Effectively handle multiple priorities, organize workload, and meet deadlines.Work closely with the Service, Sales, and Delivery teams to ensure a great experience for employees and customers.Educate the public about the electric car industry through enthusiastic conversations.

Raleigh-Durham, North Carolina Area

Learning business and management skills in a variety of settings, and how to apply them in future leadership positions. Interacted with approximately 30 customers daily, building strong customer base through providing personalized product guidance, resolving issues. Collaborated with managers, team members, and vendors to achieve the department's, store's, and individual productivity goals. Strived for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues. Lead team by providing crucial business training in self-reliance, spirit to succeed and vital ability to successfully communicate with people from all socio-economic backgrounds

Raleigh-Durham, North Carolina Area

Required consistent knowledge of current trends and pop culture. Further developed my excellent customer service and interpersonal skills in a luxury retail environment. Refined my ability to perceive personalities and adjust working styles accordingly. Utilized my ability to handle faced-paced, stressful situations, large crowds, and adaptability. Built up a regular clientele of guests - one of the only employees to have client requests consistently every week.

Bachelor Of Science - Bs, Marketing/Marketing Management, General

Activities and Societies: developed and assist in heading a marketing campaign the American Heart Association’s Hemlines for Hearts event.

Bachelor'S Degree, Marketing