Assist with technological platforms necessary for administration of the DHRE office, including software related to housing occupancy and assignments (StarRez, Peoplesoft, etc.) while serving as the key department contact and respond to inquiries in a pleasant, timely, professional, helpful, customer service-oriented manner. Provide lead/supervision to all student assistants, conduct a student assistantrecruitment plan that adheres to student employment procedures, on-boarding, training, and development, develop and maintain schedule of student assistants, and assign daily tasks to student assistants that are appropriate for student job classification.

Assist students with moderate special education needs by helping individuals or small groups of students with curriculum, implementing programming, generalizing learned skills, and implementing behavior strategies. Assist licensed special education staff by monitoring students and recording student achievement and progress.

Responsible for a team of seven resident assistants. In this role I managed administrative work, assigned tasks, taught job duties, hosted weekly meetings, handled conflicts, led mediations, and advised my team in professional development.

Accountable for the department’s main office front desk operations. Acted as a receptionist, performed various administrative tasks, scheduled and conducted tours, aided parents and residents, and trained new employees. Organized, delivered, and filed important documents, input data into Excel/Word.

Served an average of thirty-five student residents per quarter. Tutored students in all subjects, offered counseling services, designed and provided educational programs, and fostered a positive learning environment.

Worked in teams to crisis manage, created and held educational programs, encouraged communication and cooperation between residents. Input and analyzed various data within Google Docs/Spreadsheets/Forms.