Workers Compensation Coordinator • Established and developed Bone and Joint workers’ compensation department for 16+ surgeons in a new orthopedic/surgery center• Coordinates yearly lunch and learns with major employers (GM, Amazon, Nissan, Frito-Lay/Pepsi Co.)• Created standard forms for the main office, satellite urgent care clinics, and Williamson Medical Center ER• Triages incoming calls and coordinates referrals to appropriate provider• Maintains accounts, sends out medical records, return to work forms and state forms per request• Ensures medical records are ready for doctors to review• Maintains a daily spreadsheet• Requests all impairment ratings to be dictated and sent out with state approved C-30A Form• Bills for all impairment ratings and keeps copies of impairment rating payments for provider’s tax purposes• Yearly workers’ compensation meetings with the Tennessee Bureau of Workers Compensation• Daily communication with physicians, nurses, patients, lawyer offices and claims representatives

• Assisted physicians and staff with Work Comp cases• Assisted staff with complex cases, questions and/or concerns• Triage incoming calls and coordinated referrals to the appropriate provider• Maintained accounts, sent out medical records, return to work forms, and state forms per request.• Ensured medical records were ready for doctors to review• Maintained database and ran monthly reports• Scheduled all appointments and/or tests for work comp patients• Requested all impairment ratings to be dictated and sent out with state approved C-30A Form• Billed for all impairment ratings• Daily communication with physicians, nurse, patients and claims representatives FMLA and Disability Coordinator • Completed all FMLA/Disability paperwork for all the providers and sent out all medical records needed on the patient(s) claim• Daily communication with physicians, nurses, patients and claims representatives. Patient Service Specialist (PSS) • Responsibilities included inbound/outbound telephone calls, cash management, appointment scheduling, process of insurance updates and patient check in/out• Scheduled appointments through clinical communication or direct request Test Scheduler • Scheduled test with patients (CT’s, MRI’s, Bone Scans, EMG’s and PRP)• Verified insurance for eligibility and obtained precertification, if needed• Verified that all patients’ demographics and insurance information was updated and current• Took payments over the phone if the patient wanted to pay in full for their testing

• Assisted the Manager with on-the-job training for new hires• Created scripts, system training and processing techniques for new hires• Daily monitoring and coaching for improving performance• Assisted with any projects on procedures and team morale builders• Called insurance companies to gain patients in/out of network benefits• Obtained authorizations, pre-certifications or referrals if needed

• Assisted the plant supervisor with on-the-job training for new hires• Coordinated work flow and other day to day operations• Responsible for making sure each shift employee had what they needed throughout their 8-hour shift to stay on task with production orders• Hourly QA/QC on each press to make sure parts were to plant standards