Operational Excellence Lead with a focus on enhancing guest service. Drives team talent development, pivotal in driving sales growth. Oversees controllable's, ensures restaurant compliance, and adeptly formulates plans and schedules.

First point of contact for financial and retail services.Managed and resolved guest and team member inquiries via phone, email, and letters.Provided outstanding customer service.Assisted customers with transaction disputes and management.Addressed client inquiries about products and billing.Consistently delivered efficient work to complete assigned tasks.

Managed customer accounts efficiently.Greeted customers upon interaction.Operated within the inbound call center.Addressed and resolved customer issues promptly.Conducted customer service satisfaction surveys.Assisted clients with complaints, orders, and product/service inquiries.

Managed incoming calls and emails from customers, policyholders, agents, and auto glass shops.Sourced out-of-stock items efficiently and cost-effectively.Quickly addressed caller needs and escalated issues when necessary.Coordinated appointment scheduling and assisted with work order discrepancies.Verified insurance coverage information and adjusted scheduled appointments.Professionally addressed email inquiries about existing and upcoming appointments.

Managed and tracked order deliveries.Collaborated with internal teams to address intricate customer issues.Answered general customer queries.Managed claim inquiries efficiently.Oversaw inventory tracking and maintenance.Processed online orders and credit card transactions.Delivered policy and service information to customers.