Tabitha Hauser Email & Phone Number

Lexington, Kentucky, United States

United States

Lexington, Kentucky, United States

Hebron, Kentucky

Greater Los Angeles Area

Blue Ash, Oh

Oversee and lead 27 + associates in achieving individual and team goals. Design and / or facilitate the training of new hires and continued ongoing training of all associates to enhance the performance within the call center. Design and communicate changes to incentive plans and productivity goals to associates to drive performance.Manage relationship(s) with vendors and 3rd party affiliates.Analyze operational workflows, metrics and results and develop action plans to ensure optimal performance is delivered. Manage various projects/initiatives as they relate to the business, including new product development and introduction.Ensure company policies and procedures are followed within the department Monitor calls, transactions and other forms of communication to ensure quality of standards are consistently met.

Blue Ash, Oh

Responsible for the workflow of group and/or associatesReview and audit associates work and performance. This includes transactional audits and call monitoring.Maintain and create daily associate and performance / reports and provide feedback to associates. Drive productivity of the team through various activities which focus on the business needs. Handled escalated customer questions and/or complaints.Maintain predictive dialer work flow and reporting.Assisted in the training of new hire.Analyze business metrics, recommended solutions to improve, provide input into business workflows and processes.

Blue Ash, Oh

Responsible in making outbound calls and answering inbound calls / emails from customers. Responsible in verifying customer applications and maintaining a high level of quality. Provided a level of support to Team Leader and Assistant Manager.Assisted in training new hires and mentoring peers.Responsible for being the first level of escalation for customer issues.

Mason, Oh

Responsible for verifying customer applications and maintain a high level of quality.Responsible for maintaining customer information and ensuring policies and procedures were followed accurately. Responsible for making outbound calls and answering inbound calls and emails. Responsible for educating customers on processes and product details.