Director Of Operations
Current
Oct 2021 - Present
AeroLeads people directory · profile
William Carter Email & Phone Number
Director of Operations
at
Enrollment Builders
1 work email found
@enrollmentbuilders.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Director of Operations
Location
Berea, Kentucky, United States
Company size
Who is William Carter? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
William Carter is listed as Director of Operations at Enrollment Builders, a with 16 employees, based in Berea, Kentucky, United States. AeroLeads shows a work email signal at enrollmentbuilders.com and a matched LinkedIn profile for William Carter.
William Carter previously worked as Associate Director of Performance Management at Enrollment Builders and Customer Service Representative at Blackboard. William Carter holds Diploma Of Education, Organizational Leadership from Somerset Community College.
Company email context
Email format at Enrollment Builders
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{first}.{last}@enrollmentbuilders.com
89% confidence
AeroLeads found 1 current-domain work email signal for William Carter. Compare company email patterns before reaching out.
Profile bio
About William Carter
As the Director of Operations at Enrollment Builders, I oversee the performance and quality of the contact center services for a variety of higher education clients. With over 10 years of experience in the industry, I have a deep passion for delivering exceptional customer service and enhancing student enrollment and retention outcomes.I have extensive expertise in CRM, LMS/CMS, and Contact Center platforms, which I leverage to optimize the efficiency and effectiveness of the contact center operations. I also provide hands-on training and coaching to the contact center staff, ensuring they have the necessary skills and knowledge to handle complex issues and inquiries. Additionally, I collaborate with senior leadership and external stakeholders to align the contact center goals and strategies with the organizational vision and mission. My goal is to drive continuous improvement and innovation in the contact center industry and contribute to the success of Enrollment Builders and its clients.
Listed skills include Leadership, Salesforce.Com, Computer Repair, Avaya Products, and 16 others.
Current workplace
William Carter's current company
Company context helps verify the profile and gives searchers a useful next step.
Enrollment Builders
4 roles
William Carter work experience
A career timeline built from the work history available for this profile.
Associate Director Of Performance Management
Oct 2021 - Mar 2023
Customer Service Representative
- Fielded incoming calls for various Learning Management systems, Helpdesk solutions, and WebConferencing lines of business. - Troubleshot Tier 1 issues using various remote assistance systems such as LogMeIn, TeamViewer, andBombgar. - Documented unresolved customer issues and routed cases to the escalation team.
Nov 2013 - Mar 2023
Senior Supervisor, Contact Center
- Manages a direct team of 25+ Contact Center employees to ensure that strategic and organizational goals are met. - Frequently reviews KPI data (Average Handle Time, Schedule Adherence, Quality, ect.) to diagnose and resolve performance issues with Representatives. - Routinely utilize multiple CRM and Enterprise Contact Center systems including: Salesforce, TeamDynamix, Footprints, ServiceNow, Avaya, CMS, eWFM/Aspect, Intradiem, ect.- Diligently works to foster a positive and rewarding work culture through coaching and consistent, transparent communication.
Aug 2014 - Oct 2021
Team & coworkers
Colleagues at Enrollment Builders
Other employees you can reach at enrollmentbuilders.com. View company contacts for 16 employees →
SW
Stephanie Williams
Colleague at Enrollment BuildersKansas City Metropolitan Area, United States
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JL
Jaci Larocque
Colleague at Enrollment BuildersUnited States
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MP
Myunghee Park-Marcantonio
Colleague at Enrollment BuildersTarawa Terrace, North Carolina, United States
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SL
Sarah Leonard
Colleague at Enrollment BuildersMount Sterling, Kentucky, United States
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NT
Natalie Trabert
Colleague at Enrollment BuildersCorona, California, United States
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JS
Jenny Schnurr Driscoll
Colleague at Enrollment BuildersLexington, Kentucky, United States
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TH
Tabitha Hauser
Colleague at Enrollment BuildersCincinnati, Ohio, United States
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Stephanie Williams
Colleague at Enrollment BuildersKansas City Metropolitan Area, United States
View →
JL
Jaci Larocque
Colleague at Enrollment BuildersUnited States
View →
MP
Myunghee Park-Marcantonio
Colleague at Enrollment BuildersTarawa Terrace, North Carolina, United States
View →
SL
Sarah Leonard
Colleague at Enrollment BuildersMount Sterling, Kentucky, United States
View →
NT
Natalie Trabert
Colleague at Enrollment BuildersCorona, California, United States
View →
JS
Jenny Schnurr Driscoll
Colleague at Enrollment BuildersLexington, Kentucky, United States
View →
TH
Tabitha Hauser
Colleague at Enrollment BuildersCincinnati, Ohio, United States
View →
1 education record
William Carter education
FAQ
Frequently asked questions about William Carter
Quick answers generated from the profile data available on this page.
What company does William Carter work for?
William Carter works for Enrollment Builders.
What is William Carter's role at Enrollment Builders?
William Carter is listed as Director of Operations at Enrollment Builders.
What is William Carter's email address?
AeroLeads has found 1 work email signal at @enrollmentbuilders.com for William Carter at Enrollment Builders.
Where is William Carter based?
William Carter is based in Berea, Kentucky, United States while working with Enrollment Builders.
What companies has William Carter worked for?
William Carter has worked for Enrollment Builders and Blackboard.
Who are William Carter's colleagues at Enrollment Builders?
William Carter's colleagues at Enrollment Builders include Stephanie Williams, Jaci Larocque, Myunghee Park-Marcantonio, Sarah Leonard, and Natalie Trabert.
How can I contact William Carter?
You can use AeroLeads to view verified contact signals for William Carter at Enrollment Builders, including work email, phone, and LinkedIn data when available.
What schools did William Carter attend?
William Carter holds Diploma Of Education, Organizational Leadership from Somerset Community College.
What skills is William Carter known for?
William Carter is listed with skills including Leadership, Salesforce.Com, Computer Repair, Avaya Products, Operating Systems, Computer Maintenance, Higher Education, and Workforce Management.
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