Provide expertise in the planning, constructing and execution of manual and automated test scripts. Apply business and functional knowledge including testing standards, guidelines, and testing methodology to meet the team's overall test objectives. Ensure all testing results are easily accessible and understandable. Track defects to closure and keep defect repository up-to-date.

Primarily responsible for managing and maintaining Product Studio content libraries.Key Contributions:Work closely with the project team to develop the full requirements for each requested content item and ensure that it is architected appropriately and meets the business need.Evaluate each request for modifications to current content, or addition of new content, and determine if the DCT standard libraries should be updated or if the request is customDocument complete requirements for each content item modified or addedConstruct or modify DCT standard Scripts or base files, Indexes and Mining RulesPresent list of added or modified content monthlyReview each Platform release announcement and identify any Studio Content changes which should occur based upon Platform changes (i.e. written premium)

Primarily responsible for creating and updating complex XML documents using DCT's EXAMPLE Author® tool. Key Contributions:Create and update complex XML documents using DCT's proprietary EXAMPLE Author toolPerform detailed data entry and data table maintenance functions and other similar activitiesWork closely with Insurance Specialists to ensure accurate product outputWork collaboratively in a team environment for the building and updating of a large inventory of insurance lines of business for multiple states and jurisdictions

Performed a variety of client support functions, including: helped or executed testing of specifications, prototypes, solutions, business requirements definitions - to the appropriate level of detail. Helped or executed testing of process analyses, needs assessments, preliminary cost/benefit analyses-to align information technology solutions with business initiatives. Helped plan, design, and/or execute software testing adhering to the Services Project Workbench (project lifecycle standards and procedures).Key Contributions:Ensured that business requirements are being defined to the appropriate level of detail and comprehensivenessIdentified and describe program maintenance and improvement issuesReviewed use cases and other technical documents with templates project staff to ensure business requirements are adequately reflected in productsAssisted in development of business and functional specifications for templatesReviewed, analyzed, and recommended documentation of products and user needs, including workflow, program functions, and accuracy of developed templates Worked with the platform team in product integration, both functionally and technically identify needed features and delivery optionsDeveloped and maintained relationships with platform, template and training teams

Helped develop a Test Automation Framework that would be used for all Commercial Lines products. Key Contributions:Implemented logically named object repositories and externalized, iterating data-driven test dataBuilt nested reusable actions that included descriptive programming Built reusable functions in function libraries

Worked closely with programmers in developing specifications, prototypes and solutionsExecuted system, regression and performance testsDocumented issues and supported the defect management processDeveloped and maintain relationships with other departments including development, documentation, template, services and training teams

Worked closely with product teams in developing specifications, prototypes and solutionsLead and participated in Quality Assurance efforts at a project team and organization levelExecuted system, regression and performance testsDocumented issues and supported the defect management processDeveloped and maintained relationships with platform, template and training teamsProvided mentoring and coaching of new and existing resourcesDeveloped and delivered training in specific areas of expertiseConducted performance reviews, goal setting, and provided consistent feedback to team membersResponsible for the daily supervision and management of team membersReviewed resumes, conducted interviews, and made hiring decisions

Compiled platform source code files and maintained and monitored platform source codeBuilt platform installations for existing and new productsWorked extensively with programmers in developing specifications, prototypes and solutionsExecuted system, regression and performance testsDocumented issues and supported the defect management processHelped determine defect and feature prioritiesDocumented user guides, help files and release notesSupported Business Analysts and customers in product use and installationsGave final sign-off on platform product releases

Created and updated complex XML documents using DCT's proprietary EXAMPLE Author toolPerformed detailed data entry and data table maintenance functions and other similar activitiesWorked collaboratively in a team environment to build out inventoryPerformed account management duties which included customer account support and customer training and ensured accurate product output

Maintain production and user interface databases for internet insurance rating programs by processing requests from programmers at two locationsMaintain scripting files that maps production databases to user interface databasesAssigned as department communicator between sites and to department programmers as well as quality analysts

Maintained an Access database by processing requests from programmers at all locations while enforcing programming standards for new product conversionCoordinated database changes with end user data modelAssisted in development of programming standards and tool design and database definitionAssisted in maintaining on-line help for the programming tools suite by using HTML Help

Supervision of 14 programmers including workload monitoring and prioritization, deadline management (including overtime guidance), and project managementEmployee direction including performance reviews, employee attendance, reprimands, interviewing, and the dismissal processReporting responsibilities including monitoring Work Track database, figuring resource requirements and project time estimatesOther responsibilities include monitoring integration of old system specifications with new products and multi-site project coordination

Provide support on technical issues, solving system level problems, and act as liaison between development programmers, maintenance programmers and customer support for multiple sitesBeta tested internal programming tool revisionsAssisted in design, research analysis, and prioritization for program corrections and enhancements as well as designed Internet web page for interactive supportReviewed maintenance programming code and provided programming direction

Helped to create a new Quality Assurance testing department where none had previously existedCreated test scenarios, macros and automated reporting from scratchMaintenance programming for multiple versions of productsCompleted self-Quality Checking on program updates with low error level and obtained the Top Producer in 1992, approx. 25% above all other maintenance programmersCreated automated processes to help programmer efficiencyHelped to design new programming tools and to define new internal programming language