• Assist injured workers achieve rapid and full medical recovery and early, safe returns to work through effective, efficient and timely medical treatment and return-to-work support.• Effectively communicate with injured workers and employers. Demonstrate expertise and empathy, building trust and moving the claim forward, including timely three-point contacts on all new losses.• Manage claims with an outcome-based and resolution focus. Demonstrate highly effective strategic plans for future handling outlined in plans of action in file and followed through in a timely fashion.• Demonstrate effective decision making in compensability determinations and benefit authorizations. Proactively utilize resources to ensure accurate determinations in compensability and appropriate medical treatments to achieve favorable outcomes.• Prepare and maintain timely, accurate reserves for expected future costs of medical treatment, etc., in accordance with Claims Handling Guidelines. Ensure reserves are escalated and approved as appropriate and documented. • Calculate and pay benefits in accordance with all legal requirements including the issuance of appropriate notices and filings.• Review and approve vocational rehabilitation plans.• Effectively manage calendars for review of billing and payments to medical providers and vendors,• Maintain effective relationships with internal and external service partners, including participation in periodic telephonic claims reviews.

Assess credit requests to evaluate the credit worthiness of potential borrowers via the underwriting of borrower financial statements, collateral coverage, and guarantor support to produce recommendations for loan decisions.Analyze financial information: income statements, credit history, cash flow history, current debt, and tax forms.Salesforce experience (CRM, CPQ, Billing)Work closely with loan officers to communicate a loan policy and the results of the risk assessment.Responsible for reviewing legal documentation and ensure proper administrative follow up of credit decisions.Exhibited excellent time management skills that include an organized work routine and prioritizing.Analyze financial information: income statements, credit history, cash flow history, current debt, and tax forms.Work closely with loan officers to communicate a loan policy and the results of the risk assessment.Responsible for reviewing legal documentation and ensure proper administrative follow up of credit decisions.

Served as point of contact for clients and oversee client accounts and resolved account inquiries.Verified accuracy of billing data and collected client payments for services.Salesforce experience (CRM, CPQ, Billing)Provided exceptional customer service including resource information and explanations of necessary actions, strategies, and steps for debt repayment. Received payments and posted to customer accounts. Recorded and updated information of financial status of customers payments and collections efforts.

Utilized skip tracing to complete outbound calls and correspondences in efforts of debt collections.Advised customers of repayment options and necessary actions and strategies for debt repayment.Recorded and updated information, including financial status of customers and collections efforts.Completed transactions of collected payments and posted to customer accounts.

• Answered phones calls, greet visitors in professional manner and route to the appropriate department. • Assisted support team with various tasks, errands, projects and events as needed.• Received and distribute incoming mail and packages from different carriers.