Accomplished executive assistant with a track record of optimizing executive workflows and enhancing organizational efficiency.

Achievement • Manage Equity Bank's social media pages (Facebook, X, Instagram, Equity Afia, and Linked In), credit card clients, and high-net-worth individuals.• Strategically managing customer engagements, website traffic, and revenue.• Analyzing social data and documenting all social media information according to the bank’s standard operating procedure.• Supporting over 200 staff during non-working hours, holidays, and night support. Ensuring the staff reports on time to work, addressing any emerging challenge that affects the staff and the bank during this duration.• Provide customers with product and service information through analytics to drive customer engagement and revenue growth.• Build connections on behalf of the company with existing and new clients• Collaborate with other departments to manage reputation, identify key players, and coordinate action • Monitoring competitors and giving feedback to be best on customer service and avail strategically competitive products

Achievements• Posting of the cash-book• Preparation of bank reconciliation statements• Updating of asset register• Receiving of bursary acknowledgment letters and addressing complaints if any• Filling of documents• Updating of PIS• Preparing vouchers with all relevant supporting documents• Receiving and verifying payment claims • Meeting and greeting visitors at all levels of seniority.• Organizing office appointments both to the constituency member of the parliament office and the Fund account manager• Listening to various persons with different inquiries about the office and offering solutions.• Preparation of monthly and annual expenditure return• Preparation of IPSAS report• Dispatching and releasing of bursary cheques to the institution

Achievements• Creating value for the firm’s customer• Managing the relationship between client and customer• Relaying customer and market information back to the organization• Making and sending daily sales report

Achievements• Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices.• Process savings and withdrawals.• Cash checks: verify endorsement, receive proper identification, and ensure validity.• Identify counterfeit currency.• Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies.• Cross-sell bank products and services.