Tabitha Parrish Email & Phone Number

United States

• Leveraged process improvement initiatives focused on key metrics to maximize productivity, consistently meeting and exceeding goals by 10%.• Completed monthly audits in a timely fashion to guarantee transparency and compliance with regulatory requirements and internal procedures, decreasing customer complaints by 40%.• Formulated six Standard Operating procedures to enhance operational efficiency, quality output, and uniformity of performance, increasing customer satisfaction by 50%.• Cultivated a resilient organizational culture by supervising 45+ staff members and developed procedures to increase operational efficiency, meeting service level agreements, and staff goals. • Curated and executed SOW agreement resulting in annual company savings of 20K.• Developed and managed company budgets of approximately 10K+ monthly and drove change in the organization, systems, and processes resulting in a 22% reduction in operating costs yearly.• Optimized Customer satisfaction by providing a 'One-Stop Center of Excellence' though prompt responses to complaints and inquiries regarding benefits, premiums payments, and bills.• Evaluated suppliers and vendor outsourcing activities to maintain quality, timeliness, and compliance of deliveries, optimizing cost controls and business operational efficiency.• Reduced average contract expenses by 90% through aggressive negotiations with vendors.

United States

• Monitored personnel's performance, identified training needs, and revamped working aids to achieve targets and excellent customer service levels.• Implemented target goals by setting and enforcing standards for speed, efficiency, sales, and quality. • Administered quality of work checks by monitoring calls to guarantee integrity, minimize errors, and track operative performance.• Maintained optimal readiness while maintaining staffing requirements, including shift patterns and staff numbers to meet demand.• Supervised the compilation of daily, weekly, and monthly reports for submission to senior management and presented plans to achieve annual targets.• Spearheaded 180 staff members, including 11 supervisors, and facilitated training to guarantee successful development and increased performance regarding customer service, leadership, production goals, and career development.

Bachelor'S Degree, Business Administration, Management And Operations

BBA Business Management with concentration Health Administration

Bba Business Management With Concentration Health Administration, Business Management

BBA Business Management with concentration Health Administration