• Customer Service for the Service Department • Assist Customers with their service calls for heating & air conditioning • Inventory and tracking parts usuage• Creating, Completing and Posting Service Calls for Customer Invoicing• Accounts Payable for the Service and Installation Departments• Completing Cost Analysis Reports for the Installation Departments

Food Lion, LLC- La Plata. MD 2013 to Current• Customer Service and Cashier. • Assist in Conditioning/Stocking the merchandise• Inventory of Credit Card Stock• Assisting customers with their groceries • Various administrative works to assist the customer and staff with enrollment of new MVP Cards

Office Assistant: 2003 to 2013Aetna, Inc. – Sales & Established Business in McLean, VA (04/05-05/13:• Worked with brokers and sales representatives to complete all Request for Proposal for Medical, Dental, Life, Disability & Vision Plans. • Coordinated monthly and annual premium audits to determine the Sales Representative’s Compensation on new and growth sales.• Assisted New Customers with the installations of their new plans and confirming all eligibilities… Show more Office Assistant: 2003 to 2013Aetna, Inc. – Sales & Established Business in McLean, VA (04/05-05/13:• Worked with brokers and sales representatives to complete all Request for Proposal for Medical, Dental, Life, Disability & Vision Plans. • Coordinated monthly and annual premium audits to determine the Sales Representative’s Compensation on new and growth sales.• Assisted New Customers with the installations of their new plans and confirming all eligibilities for new members. • Processed Broker Commission on New and Growth Sales• Maintained Prospects and Completed Proposal Timelines in Sales Tracking System/SalesForce.com Office Assistant: Aetna, Inc. – Marketing Department-Largo, MD (10/03-04/05):• Performed all administrative duties from bulk mail, filing, copy projects and correspondence.• Entered and maintained new sales and established business in company database.• Created Various Excel Reports to track sales and terminations of clients.• Coordinated Open Enrollment Meeting for New Clients..• Assisted Sales Representatives & Account Managers with their various administrative tasks.Provider/Customer Service Representative: 1998 - 2003Aetna, Inc. – Benefits and Claims Department in Bismarck, ND (2/98-9/03) • Provided daily customer services to our Members, Providers and Business Associates with descriptions of their insurance benefits, claims and general customer services on their accounts.• Assisted the providers with updating their records and reviewing their contracts for accurate claim processing guidelines. • Entered and updated Provider Referrals for the members.• Performed various administrative duties such as researching unidentified claims; re-routed claims and target reworks to the delegated processing units for review of complex claims. Show less

Office Secretary /Full Charge Bookkeeper: 1996-1997North Dakota Hospitality Associates - Bismarck, ND • Provided administrative duties from data entry, monitored multi-line telephone systems, all incoming and outgoing correspondence; inventory; order and maintaining all office supplies/equipment • Maintained all membership files manually and computerized• Recorded all account receivables and accounts payable.• Processed billing statements for all members of the… Show more Office Secretary /Full Charge Bookkeeper: 1996-1997North Dakota Hospitality Associates - Bismarck, ND • Provided administrative duties from data entry, monitored multi-line telephone systems, all incoming and outgoing correspondence; inventory; order and maintaining all office supplies/equipment • Maintained all membership files manually and computerized• Recorded all account receivables and accounts payable.• Processed billing statements for all members of the association.• Completed payroll and processed the payroll taxes for the employees• Prepared various financial reports.• Assisted in coordinating and planning the annual Trade Show & Convention for the Association which entails coordinating all vendors; floor plan set up; activities and agenda for the event. • Recorded the minutes for the monthly Association meetings. Show less

Pacifica Enterprises/Pacifica Companies – San Diego, CA • Office Manager for international organization including corporate headquarters for 25 hotels/motels throughout the U.S• Provided administrative duties from data entry, monitored multi-line telephone systems, all incoming and outgoing correspondence; inventory; order and maintaining all office supplies/equipment• Setup and maintained all checking and savings accounts for all entities.• Recorded all account receivables and… Show more Pacifica Enterprises/Pacifica Companies – San Diego, CA • Office Manager for international organization including corporate headquarters for 25 hotels/motels throughout the U.S• Provided administrative duties from data entry, monitored multi-line telephone systems, all incoming and outgoing correspondence; inventory; order and maintaining all office supplies/equipment• Setup and maintained all checking and savings accounts for all entities.• Recorded all account receivables and account payable• Completed the biweekly payroll for the employees• Processed all billing statements; cost of sales; marketing reports, occupancy reports and all year end reports..• Developed and re-organized filing system for the investment properties• Maintained all tenant relations for more than five retail properties. • Designed various database management systems for maintaining all tenant relations..• Coordinated international and domestic travel arrangements.• Prepared and completed complex applications for creating new entities, partnership, loan, franchise and bid packages which had quick turnaround timelines. Show less