Verify patient insurance; obtain prior authorization when needed; surgical estimates. Schedule patients accordingly on surgery and Laser schedules; Manage complex surgical schedules for the operating room and clinic for three physicians; manage clinical schedule for one physician. Coordinate and maintain medication inventory for surgical procedures.Prepare surgery charts for cataract, cornea, glaucoma, retina and oculoplastic procedures; maximize payments by auditing and verifying accurate billing and coding.Respond to patient and staff queries by telephone and email. Discuss financial obligations/insurance estimates/financing options with patients; Offer upgrades to patients by informing them via phone of out of pocket options available for treatment and financing opportunities available at our clinic. Work closely with Physicians and their technicians to ensure clinic and surgery runs smoothly.

Ensured all services rendered were appropriately documented, and CPT and DX codes were entered and coincide with documentation; Superbill reconciliation. Coordinated eligibility, benefits, and authorizations to allow for efficient and accurate billing of services. Ensured all appropriate charges/diagnoses are posted within 3 days of the date of service, correctly and completely. Coordinated posting and adjustments of surgical charges, no charges, and office visits. Handled customer phone calls, addressed issues as appropriate and used excellent customer service skills.

Liaison for Optometrists, Practice Development. Tracked all leads daily using a lead management system to follow up with prospective patients; maintained patient database and procedures. Coordinated LASIK schedules; Scheduled appointments for patient screenings and to meet with the physician. Counseled patients on vision correction procedures offered; Conduct screening over the phone to determine potential qualifying candidates; provided VIP service to patients during their consultation and throughout their vision journey. Maintained and built patient relationships and followed up with their consultation experience; closed the sale after patient has been determined a good candidate for the qualified treatment; assisted with financing options. Involved in LASIK marketing; consulted directly with physician on marketing and weekly schedules; served on Social Media Committee to brainstorm ways to reach potential patients /Certified in iDesign LASIK testing.

Verified patient insurance; obtained prior authorization when needed; surgical estimates. Scheduled patients accordingly on surgery, laser, and LASIK schedules; Managed complex surgical schedules for the operating room and clinic for six physicians. Prepared surgery charts for cataract, cornea, glaucoma, retina and LASIK procedures; maximized payments by auditing and verifying accurate billing and coding. Responded to patient and staff queries via telephone and email. Liaison for Alabama Eye Bank and Sight Life regarding corneal tissue requests. Discussed financial obligations/insurance estimates/financing options with patients; Offered upgrades to patients by informing them via phone of out of pocket options available for treatment and financing opportunities available at our clinic. Worked closely with Physicians and their technicians to ensure clinic and surgery schedules ran smoothly.

Scheduled patients accordingly; Created EHR, checked patient(s) in and out. Imported patient information; Answered phone and triaged patients accordingly. Daily cash drawer balance.

Built rapport with customers and assisted them with their needs.Met or exceeded monthly station goals in sales; implemented RSA workgroup guide and helped with Drive and Sell program to promote sales.Worked with new employees on sales techniques and computer programming. Worked with management on weekly station reports, employee schedules, meetings, and Performance Excellence within the company. Handled business sensitive, confidential information. Directed business relations and distribution of company literature to promote sales and special offers. Managed group of 7-10 associates daily; liaison between management and rental sales associates.