Tabitha Thompson Email & Phone Number

Atlanta, Ga, Us

Alpharetta

Provides research and clerical support to underwriters who determine whether clients qualify for commercial insurance policies, loans, or other financial services. Process endorsements, financial bookings, amendments, changes, cancellations, property inspections, broker of record changes, etc. Send letters to the appropriate parties with information provided by the underwriters and perform other job related duties as needed and/or required. As team lead, responsible for training/ assisting new team members and assigning tasks as needed when unit coordinator is out of the office. Maintain the required Compliance and Continuing Education courses along with completing other related training.

Greater Atlanta Area

Process new service orders and amendments for medical equipment for Hardware and Software service contracts.Manage and respond to escalated processing issues requiring collaborative efforts across various internal departments through issue resolution.Verify contract packets for accuracy and completeness through a detailed and complex review.Generate reports as needed or relevant to subject areas.Provide professional support & assistance to Service, Sales, Site Solutions, Contract Administration and Global Commercial Operations.Maintain and add to procedural documentation, ensuring uniform & documented processes. Follow new service contracts introductions to determine impacts & help to develop new procedures in response.

Atlanta, Ga

Process total loss claims pertaining to property damage; contact insured’s & claimants to verify and obtain information required for settlement closure, heavy inbound/outbound calls, data entry & customer svc support. Schedule inspections for repairable vehicles, collect body shop invoices & process supplement requests to ensure issuance of payments. Process required compliance letters regarding diminished value and issue payments, if applicable. Perform other job functions as needed and/or required.

Polled clients to identify preferences for additional services, offered new and existing customers referral incentives for tax preparation, marketing plan achieved a two percent growth over prior year, helped create customer database to plan, implement and carefully monitor success of marketing campaigns and other administrative and customer support functions as needed or required.

Managed all policies, procedures and trained staff, initiated and implemented marketing materials to build relationships with customers and the community to establish home, auto, life and other financial services, helped agency increase two percent over prior year (from 2004 to 2005), resolved approximately 25 percent of calls for service by telephone troubleshooting skills (company average for problem resolution by phone is only 10 percent, helped reduce customer cancellation by 15 percent, other administrative and customer support functions as needed or required.

Produced and processed insurance policies, i.e., home, auto, life insurance and other financial services; processed customer payments; provided customer service and administrative support.

Greeted and assigned new customers to interior design team; followed-up with designers to assure client satisfaction; maintained designer itineraries and designer sales activity report (monthly); coordinated company events (guest lists, ordering supplies, food coordination, area set-up); assisted at gallery events.