Tabitha Warren Email & Phone Number

Manage execution and implementation of work for 3rd party partners and vendors.

Utilize Design Thinking and Agile principles to define innovative, brand defining product and service experiences. Partner with cross-functional teams in the development, prioritization and execution of an omni channel experience roadmap. Provide direction, guidance, and translation of business requirements and consumer insights for key stakeholders..

Developing the content and end-to-end design efforts of Chatbot / Voicebot experience intents (digital conversations). Worked with UI and UX design teams as well as an AI development team, responsible for gathering the appropriate user scenarios (customer types, scenarios, system actions, etc.) based on the requested conversation overview from internal and.

LEAD for Care/Technical Support Coordinators and Pros. Previously a Care LEADStrategically planned, directed, and executed on our digital engagement project for our center. Identified pivot and cadence points along the way. Finished #1 nationally in digital KPI due to my project management contributionsPartnered with UI/UX designers around multiple.

Founder and co-creator of the original loyalty playbookProactively mentored and hired Pros to resolve customer issues completely and independently, working to retain customers on calls by adding value. Several were promoted within our organization within a 2 year timeframe Facilitated expert negotiation and problem solving skills to resolve complex and.

Maintained market & Industry knowledge of company and market promotional elements. Remain current on all wireless products and services, industry and competitive trends, and reinforce findings with the team. Created a competitor say this not that guide to help close the sale on our new account customers by 12% YOYAnalyze staffing needs of the store.