Tabitha Harvey Email & Phone Number

San Francisco, Ca, Us

San Francisco, Ca, Us

o Advanced support for Autodesk Construction Cloud products via Salesforce ticket, Zoom, Slack, and voice call as needed. Advanced knowledge of ACC products to both educate and troubleshoot.o Manage internal access requests to ensure compliance with security protocols. o Support liaison with construction cloud product managers and engineers. Participate in product development and provide R&D with relevant feedback. Collaborate to learn new software programs as they are being developed to provide user-focused feedback and to create internal training materials for Tier 1 Support Team. o Train Tier 1 Support Team on future product releases; create and host training sessions. Collaborate with leadership to streamline the onboarding and continuing education training process; create and implement Thought Industries content for use by support team.o Maintain externally facing Zendesk helpsite; create new content, update existing content as needed to make sure all content is accurate. o Directly support management on projects and lead independently, including self-identifying areas of opportunity and spearheading corresponding projects.o Analyze monthly CSAT via Salesforce to check trends and find areas of opportunity for improvement. Work with leadership to create and implement solutions to knowledge or procedural gaps.o Mentor to Customer Support Associates; proactively identifying/acting where help may be needed. Active participant in coaching for the Tier 1 Support Team; on-boarding new hires, continual coaching of all team-members.o Collaborate with external partners to implement integrations that create a more streamlined UX; most recently: Solvvy integration with both PlanGrid and Autodesk Construction Cloud platforms. Created workflows specific to Autodesk products for support and formatting of existing knowledge base content to efficiently link to Solvvy’s configurations.

San Francisco, Ca, Us

San Francisco, Ca, Us

Chicago, Illinois, Us

Founding and acting manager of the Customer Success administrative team handling all end-to-end communication and updates regarding the customer-facing work flow. My team is responsible for daily communication processing and updates from carriers, customers and repair facilities, file health troubleshooting, total loss evaluation administrative tasks, and supplement support administrative tasks. In undertaking the role, I have worked heavily in learning and development to cross train each individual on the team to each specialization; from creating training material to presenting, coaching, and follow up. Currently my priorities within this team are optimizing efficiency and building individual skill sets to a universal standard. This has involved partnering with IT/tech teams to brainstorm tech fixes for manual workflow, check ins with the product specialist team to ensure that our carriers have a thorough understanding of our processes, and aggressive focus on coaching and development of the administrative team's individuals in group and one-on-one settings using feedback from QA and productivity metrics. I have also collaborated with our knowledge management team to streamline existing articles in the knowledge base and create new content for the areas I have specialized and am the subject matter expert within the organization regarding total loss administration and handling salvage vendor related files.

Chicago, Illinois, Us

Operational knowledge of end-to-end workflow, carrier specific workflows, and operating procedures as applicable to expedient file closure. Coaching peers on best practices to find information and improve efficiency and effectiveness. Resolution of escalated and complex files. Skilled in performance management and tailoring feedback and coaching opportunities. Total loss administrative subject matter expert. Creating and implementing training materials regarding total loss, carrier specific, and broad spectrum general process and procedure. Collect and interpret data from various sources to pinpoint coaching opportunities and focuses for wider scoped policy update. Composing resource material for use in company knowledge base and collaborating with other departments to ensure accuracy and implementation. Schedule and performance management for specialized team. Point of contact for carrier and process specific continued training and assistance.

Critical data research and analysis, on-site and remote surveillance utilizing current security technology, and soft marketing.

Chicago, Illinois, Us

Responsibilities included but were not limited to:Account maintenance and troubleshooting technical issues; liaison between restaurant/catering partners and corporate diners; billing and confirmation of corporate catering and group orders; restaurant menu, pricing, and operational hours updates; point-of-contact for clients, restaurant/catering partners, and other departments via HelpScout email, SalesForce account management, or inbound/outbound calls.

Us

Event planning including venue reservation, vendor coordination, and online marketing. Social media exposure and on-site emcee/host for speed dating events.

Gary, Indiana, Us

Responsibilities included but were not limited to:Utilizing property amenities to incite return business, issuing complimentaries based upon comping guidelines and assessment of play, building relationships via personal and telephone contact with guests, being knowledgeable of all casino promotions, events, and policies to better serve guests’ needs, problem solving and decision making in situations of dispute or dissatisfaction, attending both on- and off-property functions to build rapport with guests, organization of VIP functions and promotions, on-call hours for high end clientele, soliciting new lines of credit with established patrons and bringing in new patrons, daily operations of the casino in regard to marketing and guest satisfaction.

Elgin, Illinois, Us

Responsibilities included but were not limited to:Creating and implementing property-wide marketing campaigns, distribution of direct-mail promotions to over 10,000 patrons per campaign, emceeing of on-property events and contests, being knowledgeable of all promotions and events to serve guests’ needs, paying out of promotional cash offered and daily cash drawer balancing, behind-the-scenes setup of marketing promotions including coordination with Illinois Gaming Board to ensure regulatory compliance and liaison to vendors creating promotional materials and artwork.

New York, Ny, Us

Responsibilities included but were not limited to:Compliance with state and federal guidelines regarding anti-money laundering and cash transactions, business and personal financial account maintenance, processing vault transactions as needed, daily balancing of teller drawer and drive through bank vault, submitting daily work in a timely and organized manner, solicitation of new business and up-selling financial products to existing customers.

Hammond, In, Us

Responsibilities included but were not limited to:Processing cash and cash equivalent transactions such as chip/TITO redemption, cash advances, marker issuance, check cashing, etc.; displaying a friendly and upbeat attitude to promote a positive guest experience; maintaining knowledge of casino events and promotions; compliance with all IGC guidelines regarding cash handling; daily accurate balancing of cash drawer; chip bank operations; processing jackpot payouts for slot staff.