• Carefully maintain complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions• Plan, execute, and oversee inspection and testing of incoming and outgoing product to confirm quality conformance to specifications and quality deliverables• Assist operations and local quality function in tracking, documenting, and reporting quality levels as well as CSR• Develop or update company complaint and inspection procedures to… Show more • Carefully maintain complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions• Plan, execute, and oversee inspection and testing of incoming and outgoing product to confirm quality conformance to specifications and quality deliverables• Assist operations and local quality function in tracking, documenting, and reporting quality levels as well as CSR• Develop or update company complaint and inspection procedures to ensure capture and investigation, as well as proper documentation of complaints• Pursue continuing education on new solutions, technology, and skills Show less

• Handles incoming calls or inquiries from prospective customers or clients• Assists customers effectively by solving customer complains.• Provides customer additional information.• Discusses project offered and ensures customer satisfaction• Tactfully handles confrontational or stressful interactions with the clients.• Completes supporting paperwork and data entry as required• Accurately captures customer information• Creates and maintains service… Show more • Handles incoming calls or inquiries from prospective customers or clients• Assists customers effectively by solving customer complains.• Provides customer additional information.• Discusses project offered and ensures customer satisfaction• Tactfully handles confrontational or stressful interactions with the clients.• Completes supporting paperwork and data entry as required• Accurately captures customer information• Creates and maintains service reports• Drafted reports and presentations for senior management to track incoming customer reviews, social media analytics, and accomplishments that could be easily understood from a sales perspective.• Hired and trained social media interns for chat support. Show less

• Maintaining daily Business-to-Business Outdoors sales.• Managing group of sales team and deploying them efficiently.• Ensuring team is swiftly working toward achieving the team goals.• Holding up team workshops for developing the multiple skills of the employees.• Holding weekly meetings with the sales team, gathering sales numbers and reporting to the management.

Working in a busy department, reporting directly to the regional sales manager.• Organising and recording weekly appointments for 16 sales agents.• Producing and collating sales reports and financial insights using Microsoft Word and Excel.• Organising and facilitating management meetings.• Taking minutes of meetings and transcribing and distributing summaries to all sales managers.• Ensuring the smooth distribution of mail internally and externally.

Managing the Staff Roster and their duties on weekly bases• Responsible for the maintenance and updating of large employee database.• Managing the Staff Roster and their Duties on weekly bases.• Identifying and solving problems.