Tonya Carroll Email & Phone Number

United States

Oxford, Alabama, United States

The primary focus of this position is to manage client relationships and provide service to existing customers by entering orders and ensuring accurate and timely shipment. Customer service both before and after the sale will be required. The Inside Sales Representative (ISR) acts as a customer advocate while supporting the Outside Sales team in their sales and relationship efforts. ISRs are required to use product knowledge to generate solutions that meet customer needs and company objectives.Responsibilities and Job Duties:• Handle inbound calls from established customers regarding pricing and estimated delivery timeframe based upon knowledge of firms’ production and delivery schedules.• Order entry: including new orders, changes to previous orders, return authorizations and credits.• Serve as internal support for Outside Sales team, including quotations.• Work closely with internal team members to ensure high customer satisfaction, including the Production and Shipping Departments to coordinate the manufacture and delivery of product.• Investigate and resolve customer problems with deliveries.• Partner effectively with the Outside Sales team to drive territory coverage and maintain positive distributor relationships.• Post-sale follow through including communication with distributors to confirm expected delivery dates and back-ordered items.• Accomplish department and organization goals by exploring new opportunities to add value to the ISR position.• Work with Outside Sales to identify and develop strategies which support new and/or existing sales opportunities.• Performs various other miscellaneous sales and service-related duties as directed by management.

Newnan, Georgia, United States

Bonnell is one of North America's leading manufacturers of custom aluminum extrusions. Headquartered in Newnan, manufacturing operations are in Georgia, Tennessee, Michigan, Indiana, and Utah. Revenues in 2021 were $539M.- Managed leads generated through marketing activity and developed them into viable opportunities. Qualifed accounts with buying power of 100K to 1M pounds or greater. Responded quickly and professionally to all inbound leads.- Improved Marketing Qualified Lead (MQL) conversion rate from 11% to 16%. - Customers include Tier I and II automotive suppliers (Constellium, Gilmar, Magna, Multimatic) and building and construction manufacturers (Harmon, Gardner Metals, and New Hudson Facades).- Managed all initial engagement and nurture activities generated by phone, digital marketing, demos, webinars, tradeshows, live chat, and targeted account lists. - Prepared RFQs for new prospects. Input account detail and manage opportunities in Salesforce. - Built strong relationships with Sales, Customer Service, Operations, Credit, and other key team members to support company sales growth plans.- Leveraged a strong understanding of our products, our competition, and our industry – as well as manufacturing processes – to deliver top quality customer experience.

Newnan, Georgia, United States

- Administered benefit plans for all employees including medical, dental, flexible spending, AFLAC insurance, all life Insurances, and 401(k), stock purchase, short-term disability (STD), long-term disability (LTD), and pension plans for the Aluminum Division which included four U.S. locations. - Processed payroll for 300 salaried exempt and nonexempt employees in four U.S. locations. - Created, edited, and distributed quarterly company newsletter to Tredegar’s Aluminum Division for 1800 employees in the U.S. and Canada.- Administered leave of absence process for approximately 560 hourly and salary employees including short-term disability, family medical leave, personal leave, and other leaves of absence. - Conducted new hire and benefits orientations for hourly and salaried employees. - Organized job fairs, business fairs, employee health fairs, employee recognitions, and retirement receptions.

Atlanta, Georgia, United States

- Ensured the success and built lasting relationships with customers like Coca-Cola, UPS, and Bonnell.- Recruited, interviewed, and made hiring decisions. Conducted new employee orientation of flexible employees. - Determined client needs, placed appropriately skilled employees on flexible / full-time positions and conducted quality control and employee care calls on all orders. - Counseled flexible employees on behavioral and performance issues; documented and took corrective actions. - Trained and managed five professional employees who were responsible for recruiting and staffing, payroll / attendance, employee orientations, employee relations, and client relations. - Conducted client service calls with established clients, identified new business opportunities, maintained excellent business relationships, and promoted client retention. - Provided customers with information on strategic and tactical trends related to staffing needs that affected their businesses. Conducted quarterly and annual reviews to review account activity and service levels.

Bachelor Of Science (Bs), Business Operations

- GPA 3.95

Education record

- Lean Six Sigma Training (2019) - Salesforce Implementation Team (2018) - MBDI – Mastering Business Development Training (2007) Community.