The key to effective Operational Leadership is to hire superstars, hold them accountable and trust them implicitly. Tom Clay has real-world expertise in the retail, financial, IT services, and non-profit industries. From his practical experience in operations management, strategic planning, and project management in both mid and senior level positions, he can effectively and accurately identify, assess, and solve operational and project delivery challenges. Tom's ability to connect with people enables him to motivate, lead and mentor all levels within an organization to deliver timely and quality products and services. Specialties: Operations Management; Cross-Function Team Coordination; Employee Development, Mentoring; Internal and External Business Relationship Management; Conflict Resolution; Enterprise-wide Application Integration, Change and Control Management, Program and Project Management.