Tadhg Devlin Email & Phone Number

28/29 Sir John Rogerson'S Quay, Dublin 2.

• Lead, own and report on the end-to-end process for Fixed Wireless Access (FWA) installations, ensuring pre-defined SLAs are in place and consistently achieved.• Responsible for ensuring adequate resources are in place with the Installation vendor to meet BAU order levels. Ability to flex resources to facilitate planned and unplanned spikes in demand.• Design and implement tailored hybrid solutions that wrap around the customer’s specific needs.• Drive collaboration with key… Show more • Lead, own and report on the end-to-end process for Fixed Wireless Access (FWA) installations, ensuring pre-defined SLAs are in place and consistently achieved.• Responsible for ensuring adequate resources are in place with the Installation vendor to meet BAU order levels. Ability to flex resources to facilitate planned and unplanned spikes in demand.• Design and implement tailored hybrid solutions that wrap around the customer’s specific needs.• Drive collaboration with key stakeholders to ensure customers day to day service needs are being met and maintained. • Monitor the end-to-end ownership of “Three’s Business Mobile Repair Process” incorporating warranty and chargeable elements coupled with inbound and outbound logistics.• Lead representative liaising with SCL on all hardware logistical related services for Business. • Own month to month governance to ensure all outsource service-related charges are in line with expected activity and cost models. Proactively flag any foreseen or unseen deviations. • End to end ownership of business hardware pricing. Adhering to required timelines coupled with high level of accuracy with clear communication to all stakeholders.• Drive and lead process improvement initiatives across all related Business Services. • Actively source information and date and be competently familiar with all operational aspects of the Business Services Team.• A Lead point of contact for both SME & Corporate Channels and Fulfilment team providing full support and assistance.• Manage all internal and external business relationships to always enable a high level of customer service to all Business channels. Show less

28/29 Sir John Rogerson'S Quay, Dublin 2.

•Responsible for making direct outbound telephone calls to the small to medium business market to sell new mobile, fixed & cloud solutions and increase Three’s market share.•Source potential sale leads through cold calling and manage such leads from internal and external sources.•Identify and qualify all business opportunities from a certain territory in terms of prospective new business.•Qualify new prospects and prepare proposals new initiatives as required.•Develop and… Show more •Responsible for making direct outbound telephone calls to the small to medium business market to sell new mobile, fixed & cloud solutions and increase Three’s market share.•Source potential sale leads through cold calling and manage such leads from internal and external sources.•Identify and qualify all business opportunities from a certain territory in terms of prospective new business.•Qualify new prospects and prepare proposals new initiatives as required.•Develop and maintain strong, effective working relationships with all internal departments, in particular, Three’s Business Channel.•Meet and exceed a dynamic set of targets. Show less

28/29 Sir John Rogerson'S Quay, Dublin 2.

•Collaborate with the B.D.E sales teams to identify, qualify and develop high quality new sales opportunities for Three Ireland.•Manage a stream of potential opportunities from internal and external sources to hand off for the direct acquisition sales teams.•Develop an in-depth collaborative working relationship with the field based team to ensure total area ownership.•Meeting and exceeding a dynamic set of KPIs for Three’s Field/Direct Sales teams and to adhere to all activity… Show more •Collaborate with the B.D.E sales teams to identify, qualify and develop high quality new sales opportunities for Three Ireland.•Manage a stream of potential opportunities from internal and external sources to hand off for the direct acquisition sales teams.•Develop an in-depth collaborative working relationship with the field based team to ensure total area ownership.•Meeting and exceeding a dynamic set of KPIs for Three’s Field/Direct Sales teams and to adhere to all activity KPI's such as number of daily calls, leads worked, and pipeline generated.•Ensure excellent pipeline management and accurate forecasting to deliver against agreed KPI's through Salesforce.com.•Collaborate with the Marketing, Product and Base Management teams to feedback any market or competitor intelligence and offer proposed changes to product offerings / messages where appropriate Show less

Co. Longford.

• Clerical support for technical staff and management.• Assisting with management of business accounts.• Assisting in implementation of and compliance with Health & Safety systems within the business.• Proficient in MS Office, Outlook and Excel and excellent telephone manor.

Co. Roscommon.

• Key point of contact in manager’s absence.• Awareness of Customer Service and proven conflict management skills. • Responsible for the training of new members of staff.• Complete demanding tasks in a pressurised, fast moving, environment. • Maintain, record and control bar stock and arrange supplies.

Master'S Degree, Msc. In International Management., 2Nd Class Honors Grade 1.

Bachelor'S Degree, Commerce., 2Nd Class Honors Grade 1.

Education record