Tad M. Email & Phone Number

Chicago Northwest Suburbs

● Created an IT strategy for Crafted Wild and their growth in the next 24 months● Completed an assessment of EverDry Chicago’s IT state and developed an IT plan for company’s growth● Upgraded all PCs at EverDry, created IT documentation which included IT Policy and training materials● Freelance technical support for local businesses● Build and maintain desktop computers and office networks● Provide onsite and remote support

United States

Assist with high level company projects, research and resolve any and all IT related issues within the company• Organized a transition plan of AccuQuest systems to new parent company• Created a successful IT project to deploy Yodeck devices to over 150 test clinics• Designed a project to deploy company-wide SCCM solution to unmanaged PCs• Developed a strategy to roll out new audiometers and related software at over 600 locations• Planned out the IT portion of AccuQuest Headquarters remodel• Part of the essential crew that kept the company IT running during the COVID-19 pandemic shutdown of 2020• Produced a plan to quickly enable all AccuQuest corporate employees to work remotely during the pandemic

Hoffman Estates

Plan out and execute high level IT projects, in charge of IT department• Quickly learned the software, systems and HIPAA standards used in the hearing aid industry• Identified and neutralized biggest IT pain points for the company’s retail locations as well as corporate office• Elevated the overall company satisfaction with the IT department from 71% to over 90%• Completed an assessment of company’s current IT state and developed an IT plan for company’s growth• Developed and led an IT project to implement a companywide corporate network• Directed the creation of a printer database for easier in-warranty replacements• Reduced ink usage by about 50% at over 150 locations, saving the company over $25,000 per year• Established an official, company-wide IT policy• Increased productivity by automating some IT processes, saving about 40 hours per week in manual tasks• Instructed IT team to create desktop images for smoother, faster desktop setup and deployment• Orchestrated a project to consolidate all bills for ISPs at over 150 locations to a single converged billing account

Greater Chicago Area

Research and resolve escalated, high-level customer issues• Created a tracking process to identify opportunities within Sears Repair and Delivery• Trained employees on multiple, internal software platforms (MSP, EHDS, Spredfast, Ciboodle, MSP and others)• Increased overall customer satisfaction from 75% to 95%

Streamwood

• Help members in the electronics and wireless departments

Vernon Hills

• Responsible for the operations, customer service, merchandising, sales, and training in the Front-End Department• Organized and communicated the results of department meetings, manger meetings, as well as safety team meetings• Oversaw the expense, planning, and implementation, of events at local businesses and the chamber of commerce• Research, analyze, and monitor Sam’s Club’s data including sales, budget, cashier speed, survey scores etc.• Maintained the department’s professionalism and quick customer service

Kildeer

• Consistently provided exceptional customer service through technology education in order to build relationships and rapport with customers• Responsible for budget, operations, customer service, technical support, and sales development in the Media department

Greater Chicago Area

• In charge of the operations, customer service, merchandising, sales, and training in multiple departments through the years

Bachelor’S Degree, Computer Engineering, A

Associate’S Degree, Associate'S Degree In Arts, B