Tad M. Email & Phone Number

Chicago Northwest Suburbs

• Created an IT strategy for Crafted Wild and their growth in the next 24 months
• Completed an assessment of EverDry Chicago’s IT state and developed an IT plan for company’s growth
• Upgraded all PCs at EverDry, created IT documentation which included IT Policy and training materials
• Freelance technical support for local businesses
• Build and maintain desktop computers and office networks
• Provide onsite and remote support

United States

• Assist with high level company projects, research and resolve any and all IT related issues within the company
• Organized a transition plan of AccuQuest systems to new parent company
• Created a successful IT project to deploy Yodeck devices to over 150 test clinics
• Designed a project to deploy company-wide SCCM solution to unmanaged PCs
• Developed a strategy to roll out new audiometers and related software at over 600 locations
• Planned out the IT portion of AccuQuest Headquarters remodel

Hoffman Estates

• Plan out and execute high level IT projects, in charge of IT department
• Quickly learned the software, systems and HIPAA standards used in the hearing aid industry
• Identified and neutralized biggest IT pain points for the company’s retail locations as well as corporate office
• Elevated the overall company satisfaction with the IT department from 71% to over 90%
• Completed an assessment of company’s current IT state and developed an IT plan for company’s growth
• Developed and led an IT project to implement a companywide corporate network

Greater Chicago Area

• Research and resolve escalated, high-level customer issues
• Created a tracking process to identify opportunities within Sears Repair and Delivery
• Trained employees on multiple, internal software platforms (MSP, EHDS, Spredfast, Ciboodle, MSP and others)
• Increased overall customer satisfaction from 75% to 95%

Streamwood

• Help members in the electronics and wireless departments

Vernon Hills

• Responsible for the operations, customer service, merchandising, sales, and training in the Front-End Department
• Organized and communicated the results of department meetings, manger meetings, as well as safety team meetings
• Oversaw the expense, planning, and implementation, of events at local businesses and the chamber of commerce
• Research, analyze, and monitor Sam’s Club’s data including sales, budget, cashier speed, survey scores etc.
• Maintained the department’s professionalism and quick customer service

Kildeer

• Consistently provided exceptional customer service through technology education in order to build relationships and rapport with customers
• Responsible for budget, operations, customer service, technical support, and sales development in the Media department

Greater Chicago Area

• In charge of the operations, customer service, merchandising, sales, and training in multiple departments through the years

Bachelor’S Degree, Computer Engineering, A

Associate’S Degree, Associate'S Degree In Arts, B