Coverage Review Associate
Current-Assessed concerns of customers and health care professionals and quickly utilized problem solving skills to generate effective solutions-Provided written and verbal correspondence, maintained correspondence with customers and health care providers to ensure customer satisfaction-Coached new team members by listening, empowering and asking guiding questions-Collaborated with other senior representatives to ensure that customers receive the best possible care-Demonstrated speed and efficiency by maintaining 100% accuracy throughout 2022-Clarified any points of miscommunication and utilized all resources available to help direct customers to the correct department-Provided and implemented feedback to nurture growth mindset