Tanna Farley Email & Phone Number

Seattle, Washington, United States

Troubleshoot and resolve customer-reported issues via Zendesk, Salesforce, Email, or Slack for internal and external customers. Create and configure Company and User accounts and complete SSO configuration within Okta administration for customers using multiple solutions (Azure, SAML, Okta, OIDC, etc.) Monitor incident channels, support investigation and communicate to our internal and external customers regarding expected impact window and potential work-arounds. Create and update… Show more Troubleshoot and resolve customer-reported issues via Zendesk, Salesforce, Email, or Slack for internal and external customers. Create and configure Company and User accounts and complete SSO configuration within Okta administration for customers using multiple solutions (Azure, SAML, Okta, OIDC, etc.) Monitor incident channels, support investigation and communicate to our internal and external customers regarding expected impact window and potential work-arounds. Create and update documentation to provide internal processes and procedures used in supporting our customers. Show less

Bellevue, Wa

Troubleshoot and investigate reported issues for both internal and external customers. Present findings to Product Development, Product Management and work to prioritize work within exiting workload. Keep internal teams updated on any known existing ongoing issues. During live site incidents or outages, run the incident, ensure all required internal or external parties are present to ensure a short time to resolution.

Conducted new hire and continuing education training for travel agents supporting our customers. Interpreted technical specs to create written training material, and maintained internal knowledge learning database.

Supported high profile clients with all of their travel needs. Supported other agents with customer escalations and conducted basic troubleshooting of site/system issues.Additional Relevant Experience:Sato Travel - Travel Consultant/Executive and Recruitment travelOffice Max - Customer Service Supervisor

Bachelor'S Degree, Information Technology/Data Analytics

Travel Agent Diploma, Travel/Hospitality

International and Domestic Tariffs, Ticketing, Corporate and Leisure Travel, Airline Operations, World Geography